We know that customer experience is important, but just how important? It turns out, by not optimizing this area of your business, you’re leaving hundreds of thousands or even millions of revenue on the table!
Roy Atkinson explains in full detail the four key areas of his “experience ecosystem” and how making both customers and employees happy results in a more profitable business enterprise.
PLUS
We learn more about Roy’s take on how the pandemic is actually not an anomaly but an “accelerator” for change.
Roy will also share with us his humble beginnings and the heroes who helped him become the powerhouse consultant that he is today.
*This episode was recorded in 2020 and was reposted from our archive.
Thanks for listening! - gruntworkers.com
We know that customer experience is important, but just how important? It turns out, by not optimizing this area of your business, you’re leaving hundreds of thousands or even millions of revenue on the table!
Roy Atkinson explains in full detail the four key areas of his “experience ecosystem” and how making both customers and employees happy results in a more profitable business enterprise.
PLUS
We learn more about Roy’s take on how the pandemic is actually not an anomaly but an “accelerator” for change.
Roy will also share with us his humble beginnings and the heroes who helped him become the powerhouse consultant that he is today.
*This episode was recorded in 2020 and was reposted from our archive.
Thanks for listening! - gruntworkers.com