“Really great user experience, if done well, is completely invisible.” - Jared Spool
One of the most effective ways to increase word of mouth online or offline is through a fantastic experience worth sharing.
In other words, the user's experience should mean almost EVERYTHING to a marketer because it makes marketing easier!
In this episode we learn how to be a better marketer by deeply understanding the user and how they interact with our own products or better yet - how they accomplish their goals with our products.
PLUS
- Discover how to think about the user’s experience as a marketer
- Learn one powerful technique that will help you stay ahead of your competitors
- Find out what Jared does to disconnect and unwind after changing the world every day with better UX
Who is our guest in this episode?
Jared M. Spool is the Maker of Awesomeness at Center Centre – UIE.
If you’ve ever seen Jared speak about user experience (UX) design, you know that he’s probably the most effective and knowledgeable communicator on the subject today. He started working in the field of usability and user experience in 1978, before the terms "usability" and "UX" were ever associated with computers.
While he led UIE, the industry research firm he started in 1988, the field of UX design emerged and Jared helped define what makes UX designers successful all over the world. UIE's world-class research organization produces conferences and workshops all over the world and for companies in every industry.
In 2016, with Dr. Leslie Jensen-Inman, he opened Center Centre, a new school in Chattanooga, TN to create the next generation of industry-ready UX Designers. They created a revolutionary approach to vocational training, infusing Jared's decades of UX experience with Leslie's mastery of experience-based learning methodologies. UIE joined forces with Center Centre and now delivers the best professional development workshops, masterclasses, and conferences in the UX Design industry.
For 23 years he was the conference chair and keynote speaker at the now retired annual UI Conferences and UX Immersion Conferences, and he manages to squeeze in a fair amount of writing time. He is a co-author of Web Usability: A Designer’s Guide and Web Anatomy: Interaction Design Frameworks that Work.
You'll find his writing at uie.com. You can also follow his adventures on Twitter at @jmspool, where he tweets daily about UX design, design strategy, design education, and the wondrous customer service habits of the airline industry.
Thanks for listening! - gruntworkers.com