Center Stage
A podcast featuring interviews with small business owners and industry experts to help you solve the marketing and business development challenges that come with running your own firm.
Center Stage
The Science Behind Referrals: How to Drive Client Loyalty feat. Stacey Brown Randall
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Spotlight Marketing + Branding
🚀 Discover the science behind referrals with author and referral expert Stacey Brown Randall. In this conversation with Danny Decker, Stacey breaks down why great work alone doesn’t guarantee referrals — and how the emotions your clients feel ultimately decide whether they talk about you, trust you, and send new business your way. Learn how to design a client experience that builds loyalty, trust, and effortless referrals without ever needing to ask.
📌 Key Takeaways:
- Why referrals happen for emotional reasons — not transactional ones.
- How to turn every client touchpoint into a referable experience.
- The secret to staying remembered long after the case is closed.