Home Care Heroes and Day Service Stars
Practical wisdom and best practices for Home Care and Day Service professionals who keep older and disabled people living at home. This podcast is for agency and center owners and managers focused on success, and the main topics are growth and caregiver retention. We consider members of this industry to be our heroes.
Episodes
64 episodes
Meet Ken Accardi - PodCast Host and CEO of Ankota
This episode is a little different and I hope you like it. I was interviewed on another podcast called "The Millennium Spotlight" by heralded radio announcer and podcast host, Jordan Rich. I greatly appreciate you listening to Home Care H...
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Episode 53
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22:42
How to Make Your Home Care Customers Happy - Forever! (with Ginny Kenyon)
In this episode of the Home Care Heroes and Day Service Stars podcast, host Ken Accardi sits down with Ginny Kenyon—a veteran home care consultant who grew her agency from the ground up and has since helped launch hundreds of agencies. The conv...
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Episode 52
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35:12
Reimagining Home Care: The Future of Caregiving [with special guest Bob Roth]
The home care industry is on the verge of a major transformation. With the aging population rapidly growing and workforce shortages intensifying, innovative solutions are needed now more than ever. In this episode of Home Care Heroes...
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Episode 51
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37:14
How To Build Amazing Self Direction Programs That Actually Work (with guest Melody Wray)
This episode of Home Care Heroes and Day Service Stars features Melody Ray, Executive Director of ReSOARces, a nonprofit in Kentucky. Melody discusses self-direction programs for individuals with intellectual and developmental disabilitie...
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Episode 50
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31:54
Combat Caregiver Applicant Ghosting with these easy tips (with Jen Waldron from Augusta.Care)
This episode of Home Care Heroes and Day Service Stars features Jen Waldron from Augusta Software, addressing the prevalent issue of caregiver job applicants ghosting employers. Jen identifies key challenges in the hiring process and o...
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Episode 49
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32:13
Beyond Caregiver Burnout: Understanding and Healing Caregiver-specific Trauma [with Dr. Lorre Laws]
Let’s face it, every person reading this synopsis (and hopefully listening to the accompanying podcast episode) would benefit by increased employee retention in their organization. I’m sure that you’ve lamented the loss of caregivers, dir...
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Episode 48
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33:27
Risk Less / Do More: Top US Government Advocate emphasizes Covid, Flu and RSV Vaccines [with Deputy Assistant Secretary for Aging Kari Benson]
In this episode of the podcast, we were honored to meet with the United States Deputy Assistant Secretary for Aging, Kari Benson. Her entire career has been focused on the promotion of Home and Community Based Services for older and disabled in...
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Episode 47
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27:54
Understanding Alzheimer's will make us Better Caregivers
79 year old Sam Simon could tell that his memory was fading and finally was diagnosed with early-onset Alzheimer's disease. Faced with this, Sam has dedicated himself to awareness of what Alzheimer's is, how it makes you feel, and how you...
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Episode 46
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38:18
Home Care Combined with Day Services is best for the Client AND Agency (with Liz Barnes - Easterseals)
Home care is amazing! Older folks overwhelmingly fear loss of independence and institutionalization more than death. Home Care can save the day for folks when they lose their ability to perform Activities of Daily Living (ADLs) independen...
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Episode 45
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34:05
Virtual Care - A High Margin Service for Home Care to Grow and Differentiate
I was skeptical about whether "Virtual Care" would be a good service for home care agencies, but I was proven wrong. In summary, this is a great way to differentiate your agency and to add a high-margin service. Our guest is...
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Episode 44
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34:12
Adding Adult Day Services to Home Care brings Synergy and Margins (with Bill Zagorski - Board Chair NADSA and CEO - American Senior Care Centers)
When Bill Zagorski took over his family's elder care services agency, they were mostly doing non-medical home care. Now they're mostly providing Adult Day health Services and their revenue per caregiver has more than doubled.As a resear...
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Episode 43
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37:08
Finance Expert explains how to ensure Business and Owner Success
Carla Titus is an experienced Chief Financial Officer (CFO) with a strong passion for home care and day services based on her experience attaining the best possible care for her aging father-in-law. One of her specialties with home care e...
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Episode 42
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27:26
Caregiver Safety: Situation and Solution (with Ali Al Jabry, CEO of Kwema.co)
The safety of healthcare workers is a large issue and a large concern. Home Care workers including Direct Service Professionals (DSPs) who provide supportive services for individuals experiencing intellectual and developmental disabilitie...
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Episode 41
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28:00
Caregiver Rewards That Make an Impact
This episode of Home Care Heroes and Day Service Stars welcomes Joe Kraus and Linda Donev, a brother and sister team who have had a long and positive impact on the Home Care industry. Joe and Linda created the home care software that eventually...
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Episode 40
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34:02
Creating an IRRESISTABLE OFFER: Caregiver Recruiting with Nick Bonitatibus
Caregiver Recruiting and Retention is the top concern of agency owners and the most-discussed topic on Home Care Heroes and Day Service Stars.In this episode, Nick Bonitatibus returns to the podcast to discuss How to Create an Irresisti...
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Episode 39
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26:22
Agency Owner adds High-Margin Revenue Stream from Facility Placements
Rob Christensen is a home care veteran who has runs 4 agencies and day services. Sadly, some clients get to a stage where they need to have 24-hour care and they can't afford to have that service in their home. Rob learned th...
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Episode 38
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26:09
Trifecta: Care Coordinators add Career Path, Better Care and Profit [with Steve "the Hurricane" Weiss]
The defining challenging of home care, long term supports and services, and day services is recruiting and retaining caregivers. One of the big recommendations that we hear regarding retention is to create career paths, but at the same ti...
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Episode 37
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22:54
Transforming Loneliness into Connection [with guest Deb Skovron]
Loneliness and Isolation have been clinically proven to have hugely negative health outcomes. Just because there's a caregiver in the home or the person participates in a day services program doesn't mean that they aren't lonely and feeling iso...
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Episode 36
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33:42
Increasing Recruiting and Retention Success with Science and AI
This episode addresses the most critical concern in home care and day services - recruiting and retention of caregivers. But as a bonus, it offers a way to improve it with science and artificial intelligence. And... as if that isn't...
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Episode 35
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30:16
Home Care + Day Care Services = The Perfect Pair
Today's episode of Home Care Heroes is exciting because we've expanded to include day services (like Adult Day Care and Day Habilitation for individuals with Intellectual or developmental disabilities). From now on we'll be calling the po...
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Episode 34
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24:43
Achieving Balance in Home Care Management [with Becky Reel, Executive Director of For Papa's Sake Home Care]
Today's episode focuses on the critically important topic of Achieving Balance in managing your home care agency. Our guest, Becky Reel is the Executive Director of For Papa's Sake Home Care, an agency that she created to honor her grandf...
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Episode 33
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20:42
Home Care Lessons from the Life of Queen Elizabeth (featuring Jennifer Brine)
By any measure, Queen Elizabeth lived a noteworthy life. She was vibrant and influential in all but the last few months of her 96 year lifetime. Today on Home Care Heroes, we talk about why...Our fantastic guest is Jennifer Brine,...
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Episode 32
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26:13
World's First AI Virtual Care Assistant [featuring Miki Rosanis from SENSI.AI]
Today's guest, Miki Rosanis, is an Occupational Therapist working for an artificial intelligence (AI) company called SENSI.AI. They have created the world's first Virtual Care Assistant. If you have no idea what this means, then you defin...
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Episode 31
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24:29
BrightStar Care Proves that the Future of Healthcare is in the Home - with Founder and CEO Shelly Sun
Whether we agree with it or not, there is a perceived canyon between what we do in non-medical home care and what happens in the "healthcare world." We're generally not reimbursed like healthcare is. Even in the Medicaid world where there are g...
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Episode 30
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22:09
Building your Home Care Agency to Run Without You with guest Gregg Mazza
Gregg Mazza is one of the top home care growth coaches in the industry, and he got there the hard way. Gregg started an agency and like many, he struggled early on. He was spending too much time and not succeeding and this was putting stress on...
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Episode 29
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32:19
