101 | How to Get More Patient Reviews (and What to Do About the Bad Ones) with Ajay Prasad Artwork

Acupuncture Marketing School

Ready to build a thriving, meaningful business? Learn how to market your acupuncture practice with confidence, serve more patients, and increase your income.

Hosted by Michelle Grasek, practicing acupuncturist and marketing coach, this podcast delivers practical marketing ideas to help you increase your visibility in your community and change more lives with the incredible power of acupuncture.

Visit michellegrasek.com for free marketing checklists and workbooks, and follow Michelle on Instagram @michellegrasek for even more marketing insights and ideas.

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Acupuncture Marketing School

101 | How to Get More Patient Reviews (and What to Do About the Bad Ones) with Ajay Prasad

April 25, 2025 • Michelle Grasek, MS, L.Ac.

Today I’m joined by Ajay Prasad, founder of Repugen—a reputation management company that helps healthcare providers strengthen their digital presence by collecting and managing patient reviews.

In this episode, Ajay and I explore how online reviews can help you build trust, attract more patients, and even increase the value of your practice if you decide to sell later on.

We cover lots of practical insights, including:

The best time to ask for reviews—and how to ask in a way that feels natural
What to do about negative reviews (and whether they’re really as damaging as they seem)
Why it’s so important for your online reputation to reflect the quality of care you actually provide
What many practitioners get wrong about reputation management
And a reminder that most patients won’t leave a review unless they’re asked—but many are happy to say yes when prompted

If it’s been a while since you asked for reviews, this episode is your reminder. Social proof matters, and reviews are one of the most powerful ways to build it.

So if you're in a country where healthcare providers can ask for reviews—because I know that’s not the case everywhere—then I hope this conversation encourages you to start asking regularly.

SHOW NOTES:

Digital reputation management: Repugen.com
Patient acquisition and comprehensive digital marketing: GMRwebteam.com

🩵 Today's episode is sponsored by AcuHub. 🩵

AcuHub provides remote reception specifically for acupuncture practices. I use AcuHub in my practice and I love it!

With AcuHub, you can rely on a dedicated US-based, highly trained receptionist to answer your incoming calls and inquiries, schedule appointments on your EHR software, onboard new patients, and answer questions specific to your practice.

They offer month-to-month services with no contracts or termination fees, with rates between just $5-$8 per hour depending on the size of your practice.

Save time and money with your own dedicated Acuhub receptionist. Visit Acu-hub.com to learn more.

If you have questions about AcuHub, you’re always welcome to email me about my experience at michelle@michellegrasek.com.

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