Don’t Panic: Handling Department of Insurance Complaints Like a Pro

In this episode of Insurance Banter, Paula and Chris welcome back Mark Robinson for a practical conversation on how agents and brokers should respond to Department of Insurance (DOI) consumer complaints—and why these letters should be taken seriously, even when the complaint feels minor or “garden variety.” 

What You’ll Learn

• What a Department of Insurance complaint actually is (and what it’s not)
• Why agents shouldn’t panic, but must respond seriously and quickly
• How DOI complaint responses can expose broader issues like licensing or premium handling
• The biggest mistakes agencies make when responding to regulators
• How fees and disclosure failures can become major complaint triggers
• When you should involve an attorney—and when you may not need one
• Practical steps to reduce complaints before they ever get filed

If you'd like to connect with Mark, his contact information can be found here:

https://www.mrllp.com/