PayFAQ: The Embedded Payments Podcast
Real-world advice and inspiration on how to navigate the embedded payments journey — and win. Hosted by Ian Hillis, Head of Strategy at Worldpay for Platforms. Learn about the latest trends in embedded payments from industry experts, Worldpay for Platforms customers, and leaders on the Worldpay for Platforms team. They’ll share their real-world insights on payment facilitation best practices, use cases, along with the possibilities of greater monetization and higher valuations that embedded payments can unleash. You’ll have everything you need to find the embedded payments solution that’s right for you — and take your vertical software company to new heights.
Episodes
53 episodes
Episode 52 | Strategies for retaining customers on your software
Customer retention is a critical focus for platforms. Ian Hillis sat down with Andrea Kando, Chief Payments and Strategy Officer at TouchBistro, a leading restaurant management software provider, to explore how software companies can keep their...
Episode 51 | A look at how fraudsters are using AI to perpetuate payments fraud
Fraud in the payments industry is evolving rapidly, and AI is playing a significant role in shaping its future. In a recent episode of
Episode 50 | Uncovering the mysteries of surcharging
Ian Hillis and Yael Barak, former Vice President of Product Management at Worldpay delve into the topic of surcharging—an increasingly important issue for small and medium-sized businesses (SMBs) dealing with rising payment acceptance costs on ...
Episode 49 | Are software-led payments a launchpad for platform growth?
Expanding a platform beyond a single solution is a challenge many software companies face. In this episode of PayFAQ: The Embedded Payments podcast, Ian...
Episode 48 | Breaking down tokenization strategy for software companies
Tokenization has been around for over two decades, but its role in payments is more critical than ever. As software companies look to integrate payments, understanding tokenization is essential for security, compliance, and long-term strategy. ...
Episode 47 | What is PCI attestation of compliance (AoC)? Key answers for platforms
For software platforms handling payments, achieving PCI compliance is a critical step toward ensuring security and building trust with customers. Navigating the complexities of a PCI, including an attestation of compliance (or AoC) can feel ove...
Episode 46 | Software-led payments: What’s on the horizon for platforms in 2025?
In this episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis welcomes Matt Downs, President of Worldpay for Platforms, to discuss software-led payments predictions for 2025 and beyond. With decades of experience in payments, Matt p...
Episode 45 | Merchant onboarding 101: Insights for software payments success
Ian Hillis welcomes David Blair, Senior Director of Product Management at Worldpay for Platforms, on PayFAQ: The Embedded Payments podcast to explore the critical roles of merchant underwriting and onboarding for software providers.
Episode 44 | Embedded Payments in 2024: A year in review for platforms
The world of Embedded Payments saw remarkable developments in 2024, shaping strategies and innovations across the industry. In a compelling discussion on PayFAQ: The Embedded Payments podcast, Ian Hillis hosted payments veterans El...
Episode 43 | How to buy Embedded Payments: Insights for software companies
In the latest episode of PayFAQ: The Embedded Payments Podcast, Ian Hillis speaks with Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms, about one of the most important decisions software companies face today: choos...
Episode 42 | PCI explained: Why every platform should prioritize compliance
As businesses continue to embed payment solutions into their software platforms, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standards) is more important than ever. Candice offers valuable insights into why PCI complia...
Episode 41 | Unleash the power of payments: Expert marketing tips for software companies
In this episode of PayFAQ: The Embedded Payments podcast, Brittany Clark, SVP and Head of Marketing at Payrix and Worldpay for Platforms shared her insights on how software companies can effectively market embedded payments with Ian Hillis. Wit...
Episode 40 | Revolutionizing software: The impact of Embedded Finance and lending
Renn Salo of Inktavo shares her experience and insights on Embedded Payments and lending, including working capital programs on the PayFAQ podcast.
Episode 39 | Embedded Finance and what it means for vertical software
Embedded Finance is more than just a buzzword; it represents a fundamental shift in how financial services are delivered and consumed today.Ian Hillis, Head of Growth at Worldpay for Platforms, discusses this new term and what the opport...
Episode 38 | Inside the mind of a merchant: Embedded Payments and software
Leah Asdell joins the podcast to answer the question, “what do merchants want from their software providers?” and discuss the Merchant Insider report.
Episode 37 | Generating growth: Insights from a former software company CRO
Adam Tesan, Chief Revenue Officer at Worldpay for Platforms, joins PayFAQ: The Embedded Payments podcast to explore the intersection of software growth and Embedded Payments.
Episode 36 | How to build a successful Embedded Payments strategy Part 4
Andy Meadows, the Head of Partner Success at Payrix joins host Ian Hillis to continue their conversation about building a successful Embedded Payments strategy. As the last episode of a four-part series on the topic, Andy and Ian tackle how sof...
Episode 35 | How to build your Embedded Payments strategy Part 3
A comprehensive Embedded Payments strategy isn’t complete without value added services. But, as a software platform, what value added services should you be considering? And when should you start thinking about these solutions and infusing them...
Episode 34 | How to build a successful Embedded Payments strategy Part 2
Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world....
Episode 33 | How to build a successful embedded payments strategy Part 1
We’ve seen it far too often. Software companies embark on their embedded payments journey only to discover they’ve underestimated the complexity that’s involved and struggle to launch. If you’re thinking about Embedded Payments for ...
Episode 32 | 2024 Embedded Payments outlook
What can software companies expect in 2024 when it comes to embedded payments? This episode of the PayFAQ Embedded Payments podcast, featuring our host Bob Butler and special guest Ian Hillis, senior vice president of growth at Worldpay for Pla...
Episode 31 | The world of PayFac Part 2
Are you curious about the world of PayFac® developers? You’ve come to the right place. With the acquisition of Payrix, Worldpay for Platforms is now the one-stop payments shop for software companies wherever they are on their payments journey.<...
Episode 30 | The world of PayFac Part 1
The world of payment facilitation is an exciting place for software companies who want to become PayFac® developers. In this first part of a two-part conversation on the PayFAQ Embedded Payments podcast, Richard Drake, Senior Strategic Partner ...
Episode 29 | Why information security is critical to every software business
Jack Tsigankov, Payrix Information Security Director, really knows how to put things in perspective when it comes to data and information security.As our guest on this episode of the PayFAQ Embedded Payments podcast, he tells host Bob Bu...
Episode 28 | How to create your software company's payments roadmap
It’s easy to feel like a kid in a candy store when considering Embedded Payments for your software business. Before you know it, the enticing numbers, models, and spreadsheets can have you taking on more than you can chew. The smar...