8. Scaling your customer experince as your business grows with Tony Johnson

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we went international as our guest this week is based in Florida. Tony Johnson is an award-winning customer experience speaker, trainer, and consultant who helps organizations grow through cx strategy, leadership development, and employee engagement.  Tony was previously the customer experience officer for Aramark and now he is the founder of Ignite your service training and consulting.  He also serves as 4xi Global consulting’s customer experience officer in residence.  

Topics we cover; 

• Key ingredients you need when creating an incredible customer experience programme 
• As your business grows, how do you ensure your customer experience is consistent and creating wow moments for your guests, clients or employees
• Tips on creating your own customer experience training & defining success
• Future of customer service

Connect with Tony Johnson  - https://www.4xiconsulting.com or listen to his podcast Ignite your service - Customer Service Academy, whereever you listen to your podcast. 

Connect with Bianca Angelico on social media
- Instagram  @biangelico
- Twitter @Bi_Workplace
-  LinkedIn  Bianca Angelico

On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.

Connect with us www.on-verve.com and on social media; 
Instagram @weareonverve 
Twitter @on_verve 
LinkedIn On Verve  

Music by Tristan Carmichael