On Verve: Modern Approach to Customer Experience
On Verve: Modern Approach to Customer Experience is a series of interviews with different experts in the workplace on creating an impactful CX (customer experience) and WX (workplace experience) for your employees and guests. Bianca Angelico is the Director of On Verve and our mission is to be the 'makers of someone's day'.
Episodes
18 episodes
S2E3: DayMaker Energy + Progression
Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, our Chief DayMaker, Bianca Angelico, has an insightful conversation with three of our amazing DayMakers - Lauren, Fara, and Alice. They share t...
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Season 2
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Episode 3
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57:35
Bonus - DayMakers Interview Bianca Angelico + Gabbie Lapompe
Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, Fara, Lauren and Alice interview Bianca Angelico and Gabbie Lapompe. A fun 10mins conversation between DayMakers. Connect with B...
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Season 2
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Episode 4
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10:04
S2E2: Our Favorite F Word with Gabbie Lapompe
Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, our Chief DayMaker, Bianca Angelico, chats with Gabbie Lapompe, our incredible Head of Operations. They discuss the essence of guest and employ...
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Season 2
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Episode 2
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51:36
S2E1: Return of Experience (RoE) with Bianca Angelico
Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, our Chief DayMaker, Bianca Angelico, sits down with Jaime Lloyd-Jones, Head of Internal Communications at Churchill Group. Together, they discu...
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Season 2
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Episode 1
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34:27
13. Reflection of 2021 Part 2 with Lynne Cullen & Bianca Angelico - reflect on 2021 and our predictions for 2022
Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's episode we invite back Lynne Cullen to help close out our first season as we reflect on 2021 and our predictions for 2022. Connect with Lynne Culle...
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Season 1
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Episode 13
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29:20
12. Reflection of 2021 Part 1 with Lizzie Neave & Bianca Angelico - Creation of On Verve brand and name
Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's episode we talk to Lizzie Neave, who is the Group Marketing & Communication Director for Churchill Group. Lizzie and I sit down and reflect on the creation of...
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Season 1
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Episode 12
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25:56
10. Creating Memorable Experiences no matter the environment (virtual or in person or hybrid) with Lucy Williams from BeSure Events
In this episode, Lucy Williams from BeSure Events share about her journey setting up a business during lockdown that is all about creating memorable experiences. She shares her insight on starting a business in lockdown to her special ingredien...
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Season 1
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Episode 10
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42:54
9. What makes On Verve special with Lynne Cullen
Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we talk to Lynne Cullen, who is the Culture & People Manager for On Verve. Lynne shares about the culture at On Verve and why we refer to our team as ...
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Season 1
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Episode 9
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28:48
8. Scaling your customer experince as your business grows with Tony Johnson
Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we went international as our guest this week is based in Florida. Tony Johnson is an award-winning customer experience speaker, trainer, and consul...
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Season 1
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Episode 8
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36:10
7. Tables Turn as Liz Kentish interviews Bianca Angelico Chief DayMaker at On Verve
Liz Kentish turned the tables and interviewed Bianca Angelico the Chief DayMaker at On Verve. Liz Kentish is the Managing Director at Kentish and Co. Ltd and co-host of Plan B mentoring. Topics we cover;
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Season 1
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Episode 7
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34:13
6. Elias Fonseca (Finalist for Corporate Receptionist of the Year Award 2020) shares his views on customer experience
Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we talk to Elias Fonseca, last year's finalist for Corporate Receptionist of the Year Award on his views of creating exceptional customer expereince as a ...
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Season 1
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Episode 6
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33:29
5. Employees are expecting change - time to listen and give choices w/ Barbara Boden
Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we went international as our guest this week is based in New York. Barbara Boden is the Co-Founder and Managing Partner at 4xi Global consulting an...
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Season 1
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Episode 5
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38:40
4. Hybrid working vs. flexible working and role technology has to play within return to work with Sunita Pachova and Simon Cohen
In this episode, Sunita Pachova and Simon Cohen from Condeco share their insight on difference between hybrid working vs. flexible working and the role technology has to play within return to work. Loved this episode, share and tag us in. ...
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Season 1
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Episode 4
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37:33
3. Artwork has the ability to improve employee experience, motivation and productivity with Isabel Dewhurst-Marks
In this episode, Isabel Dewhurst-Marks Founder at White Flamingo Art and MD at Unwired Ventures shares how art can transform your guest and employee experience in the workplace through power of art. Loved this episode, share and t...
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Season 1
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Episode 3
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29:24
2. Passionate about Personality with Vicky O'Farrell
In this episode, Vicky O'Farrell Founder and Director of Queen of Behaviours shares how understanding your personality and different types can enhance customer experiences. Loved this episode, share and tag us in. We would l...
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Season 1
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Episode 2
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32:44
1. Power of Authenticity with Daniel Hawkins
In this episode, Daniel Hawkins Senior Account Director of JLL shares how being authentic at work can enhance customer experience and your producivity up to 20%. Dan gives some insight on how the reception services has evolved in the ...
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Season 1
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Episode 1
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32:07