Disruption Works Chit Chat
Our latest series is dealing voicebots and how to get the most from the powerful tools and services that are around including best practice and how this is going to impact us over the next few years.You can also check out our previous series that includes quick chats about automation solutions for business around chatbots, voicebots, development, integration and process automation with the team at Disruption Works and a few special guests. Just some light hearted interviews, comments and tips that might help business with their digital journeys or automation thoughts. Find out more about Disruption Works at www.disruptionworks.co.uk
Episodes
55 episodes
Product recall - how do you instantly scale when it is needed and what are the challenges
Tom and Steve discuss the challenges around scaling up to deal with product recalls and automating the inbound and outbound calls or multichannel responses?With time sensitive recalls that can be public health issues, we talk about how ...
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Season 3
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Episode 6
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22:55
Multi channel automation all working in harmony
Check out today's episode that is all about multichannel automation and how it's changing the game for customer service.We'll be discussing the latest trends in voicebots, chatbots, SMS and email, and these channels are working in harmon...
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Season 3
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Episode 5
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27:49
Voicebots delivering verbal examinations with your teams
A really interesting podcast with Tom and Steve today, around testing your teams knowledge retention for both in house sales or product training or for financial compliance like changes in FCA regulations or similar.We talk about how vo...
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Season 3
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Episode 4
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22:27
Charities automating the conversation via voice and chat with Tom houwing
Tom and I discuss how charities can take advantage of the superb technology of voicebots and chatbots that is being used as common place in more and more businesses, but charities can be behind the curve it using this technology.Ironica...
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Season 3
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Episode 3
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31:00
Speech recognition technology where we have come from and where are we heading.
In today's podcast we are putting together a potted history of what technology used to look like around in speech recognition used in voice applications and how that has changed.Tom and Steve discuss the history of where it was and why ...
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Season 3
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Episode 2
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29:52
Why Conversational Voice Design is key - no matter the voicebot platform.
Today with Steve and Tom, we discuss conversational voice design. The key requirement for a successful voicebot. No matter what the platform from Genesys to Avaya, wherever there is the facility to build voicebots, the conversational design is ...
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Season 3
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Episode 1
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21:26
Voicebot jargon, TTS and all that jazz in conversation
Talking about all the acronyms and craft of conversation and where all this jargon fits in with the design and build of a voicebot. We discuss the voice artist role in a voicebot and how that adds the human touch.Find out more at https:...
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Season 2
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Episode 4
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18:53
Debt Collection and Voicebots a proven use case
As a growing vertical, this whole sector is struggling to scale and still be cost effective. Voicebots are part of a solution that now a reality. no longer is this technology seen as experimental, but it is in use across this sector and should ...
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Season 2
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Episode 3
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16:55
Voicebots and Voicemail Detection - A sticky problem
Today we are talking about voicebots and the fact that they are smart enough to detect voicemail, a crucial part of any outbound campaign, with increasing accuracy due to the AI incorporated in the logical understanding of this part of an overa...
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Season 2
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Episode 2
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16:51
Chatbots - the Pros and Cons of building your own
This is the first in a new series of podcasts that talks in a slightly more technically manner about chatbot/ voicebot production, as well as development projects and everything in between.Introducing Dave Antwis our technical lead, who...
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Season 2
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Episode 1
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18:04
Voicebots - A Use Case - Debt Collections, how does the bot handle it?
This is one of the most powerful use case for a neat and sophisticated voicebot. With debt collections on the rise, scaling and costing the collection of debt is a tricky service to actually make good margins against.The smaller debts a...
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Season 1
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Episode 43
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16:49
Chatbots - What the self service journey looks like with some examples
Today, we are talking about some real self service journeys that are being applied for clients and how these can transform the way that businesses work and how customers interact.We even mention the now legendary Lobster shack and how t...
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Season 1
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Episode 42
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20:21
What's it all about - Virtual Power Agents - Microsoft's approach to chatbots
Today, we discuss Virtual Power Agents, the relatively new chatbot UI from Microsoft. Making it easier to collaborate on chatbots that can be incredibly sophisticated, but also very accessible. Oh and we talk about Sean and Steve's lobste...
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Season 1
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Episode 41
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27:37
Voicebots - The impact to organisations has never been stronger.
Today we talk about the impact to an organisation where voicebots have been deployed. It is transformatory and the impact to HR, costs, profits and overall customer experience are simply incredible.If you want to find out more about
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Season 1
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Episode 40
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26:42
Chatbots - What is the best platform or channel for you?
Today, we talk about the many chatbot platforms that are available. From the large vendors like Google and Microsoft, to the smaller platforms that are simpler and cheaper to deploy. As we are platform agnostic, we give an object view on the di...
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Season 1
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Episode 39
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28:38
Chatbots for Charity Fundraising - Working with the team to increase revenue
Today we talk about how a chatbot can help with the fundraising efforts in a charity. From lead generation and prequalification of the type fundraising or donations that a person is interested in and helping with the final conversion into a loy...
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Season 1
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Episode 39
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20:53
Voicebots for Utilities - Self service and zero wait times for customers
Today we talk about voicebots for utilities. Lets face it they were never great, but utilities are some of the hardest groups of business to get hold of to get anything done.We talk about some self service journeys and how that might lo...
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Season 1
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Episode 38
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21:37
Chatbots for education - giving teachers the space to teach
In today's episode we talk about using chatbots in education. As education becomes a more blended digital experience, we talk about helping to deal with how a chatbot can help with safeguarding and general queries to help teachers be aware but ...
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Season 1
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Episode 37
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24:19
If only we could talk to the animals.. or even a bench! Well we can with a bot...
Today, we talk about the power of linking the physical world to the digital world with bot technology. It is not complicated but using chatbots and voicebots to talk to a park bench or an animal in the zoo is really powerful. Why not talk...
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Season 1
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Episode 36
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17:14
Disruptive eCommerce with David Gadd from Vertical Plus
Today we have a guest, David Gadd from Vertical Plus and we discuss a very disruptive approach to eCommerce. Take what you know about managing your ecommerce and throw it out of the window. David and his team have a wholly different approach fo...
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Season 1
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Episode 35
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24:44
Are you using Google's FREE live chat function? - Learn how to enable this feature for your business
Today, we discuss how to enable and use the power of chat in Google Search and Maps.This is a hugely powerful tool from Google that you should know about and it is free.With additional resource and investment, you can leverage t...
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Season 1
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Episode 34
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21:20
Working out the value in chatbots and voicebots to your business
Today, we are discussing the value of chatbots and how that is measured, we also touch on voicebots as the principle is the same.But the benefits are a mix of very tangible financial benefits and ones that are intangible or a little mor...
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Season 1
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Episode 33
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25:06
South West Expo - A quick review on how we found it.
Slightly different episode today, we were at the South West Expo yesterday and we wanted to quickly chat about it and share our experience and what people were talking to us about.Big should out to Significant Signs in Plymouth for gett...
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Season 1
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Episode 32
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17:22
Broadcast and Outbound Messaging using chatbots and voicebots
This week, we discuss how chatbots and voicebots are revolutionising how businesses and organisations can reach out to their customers via broadcast messages and outbound automated voice bots calls.We cover the fact that these can be us...
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Season 1
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Episode 31
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22:52
Chatbots - Back to basics, explaining what they are and what they are for.
Today, we are all business, going back to basics on the conversation of chatbots. As part of our education push to help businesses understand what chatbots are and how they can be used in simple terms and will the basics covered.Wha...
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Season 1
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Episode 30
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21:08
