The First Pencil Podcast Artwork Image

The First Pencil

Kathi Kruse and Mike theCarGuy Correra

Kathi Kruse and Mike The Car Guy Correra are best friends, with many many years of retail experience in the car biz. "We decided to get together and talk about the things that are important to us in the auto industry, and hope you’ll come along for the ride. We’ll cover auto industry stuff, dealership profitability, and digital platforms, all with a dose of humor and our love for 80s/90s music. Join us!"

Episodes
Has Google Lost Its Mind?May 30, 2024
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How To Welcome Female Customers Into the Service DepartmentMay 14, 2024
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Buried in Your Trade, And You’re To Blame 🎵April 30, 2024
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Genuine Care and Kindness Leaves a Lasting ImpressionApril 16, 2024
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Spring Forward: Refreshing Vendor Relationships, Sprucing Up Operations and Financials March 26, 2024
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Social Media Login Security + Website Traffic StudyMarch 12, 2024
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Running on EmptyMarch 05, 2024
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An Introvert Walks Into a NADA ConventionFebruary 13, 2024
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AI Oh My: Practical Uses for AI in Car DealershipsJanuary 30, 2024
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Everything Still Comes Down to Customer ExperienceDecember 21, 2023
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Ten+ Years Later: Value of Building Online ProfilesDecember 07, 2023
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Twitter is Dying, What’s Next?October 19, 2023
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Have We Lost All Focus on Customer Delight in Automotive?September 28, 2023
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Listen to Your Customers Before They Listen to Your CompetitionSeptember 14, 2023
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Stuck in Neutral: How Resisting Change Shackles YouAugust 31, 2023
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Pitfalls to Avoid with Social Media VendorsAugust 24, 2023
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When Shady Comes to Shop: Dealing with Tricky CustomersAugust 18, 2023
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Creative Content Ideas for Dealership Service DeptsAugust 03, 2023
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ABC: Always Be ConnectingJuly 27, 2023
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Empathetic Ears: The Power of Listening to Your CustomersJuly 21, 2023
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Imposter Syndrome: The Struggle is RealJuly 13, 2023
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Threads is Here! July 06, 2023
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Is It Time for a Workforce Workout?June 29, 2023
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Do’s and Don’ts of Using ChatGPT for Social Media PostsJune 22, 2023
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Old Habits Die Hard in the Car BusinessJune 08, 2023
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