Extra Credit
Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.
Podcasting since 2022 • 175 episodes
Extra Credit
Latest Episodes
Mastering customer deductions: A practical guide
In business-to-business (B2B) transactions, when customers aren’t satisfied with a product or service, they request a deduction—typically in the form of a short payment on an invoice or credit taken on a check. Customer deductions t...
•
6:03
The A-Team: Sales and credit join forces to collect job information
Gathering job information for a construction project is an important part of the work of a credit manager. Having pertinent details on the customer, contractors and the project itself help the credit manager understand what to expect when they ...
•
Episode 172
•
4:35
The power of third-party collections
With the role of credit managers expanding each day with new responsibilities, outsourcing tasks within the credit department can be a key part of a risk mitigation strategy. Collections brings a lot of problems for credit managers...
•
Episode 171
•
5:19
The many hats of a credit professional
When most people think of a credit professional, they picture someone focused on collecting payments and monitoring customer balances or credit scores. In reality, the job extends far beyond credit and collections. The multi-faceted...
•
Episode 170
•
4:24
Leveraging your relationship with sales to address credit department needs
The credit and sales departments both spend their days closely monitoring customers and transactions, albeit from different perspectives, making it easy for each department to recognize the needs of the other. As the credit team wor...
•
Episode 169
•
5:48
