Extra Credit
Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.
Episodes
196 episodes
The Judgment Call: Why Credit Leaders Can’t Afford to Let Data and Technology Do All Their Thinking
Credit leaders are constantly making decisions on behalf of their customers, teams and companies. With the right technology and data combined, they can find more accurate solutions more efficiently.Why it matters: Overreliance on ...
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2:50
Benchmarking goals that make sense: How credit teams prioritize KPIs
For many credit departments, the pursuit of stronger practices and better performance is a constant and ongoing effort. As economic and market trends fluctuate, the need for improvement only grows. Through benchmarking—comparing business proces...
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4:44
Stronger together: Better customer relationships for smoother transactions
In the credit profession, strong customer relationships aren’t just a nice-to-have—they’re essential. From the first conversation to the final payment, the strength of those connections can make the difference between delayed receivables and de...
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Episode 192
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4:03
When big customers pose even bigger risks
Having a customer that pays on time and represents a large portion of your earnings may be a dream for the sales team, but when too much revenue sits with one customer, it can create vulnerabilities in otherwise healthy portfolios. While a cons...
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Episode 191
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5:55
More than a job: The rewards of working in B2B credit
Business-to-business credit management can sometimes be viewed as a behind-the-scenes function, focused solely on risk control and compliance. Yet the true role of the credit profession reaches far beyond internal processes. Each day, credit pr...
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3:54
How credit professionals can advocate for development
Career development is the key to long-term success within any profession. In a rapidly changing field like business-to-business (B2B) credit, professional advancement is essential. Yet not all professionals know how to advocate for it, and not ...
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4:53
Leadership beyond titles: Lead from where you are
Leadership is often associated with job titles or years of experience, but the truth is, most people demonstrate leadership long before they even receive a promotion. Credit professionals, in particular, go beyond account management...
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Episode 188
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3:32
Getting to the why with root cause analysis
Noticing your customers troubling habits is one thing, but finding the root cause of the issue and a long-term solution that protects your company’s interest while maintaining a strong customer relationship takes time and dedication. Root cause...
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Episode 187
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6:10
Negotiation skills for credit managers
Effective negotiation goes beyond “winning” an argument; it’s about reaching a mutually beneficial agreement. No matter how conflicting each party’s interests may seem, the right negotiation tactics help credit professionals increase the likeli...
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3:12
AI—To use or not to use?
Artificial intelligence (AI) is rapidly emerging as a powerful catalyst for growth, enabling organizations to innovate faster, operate more efficiently and unlock new opportunities across almost every part of business. As the expert system evol...
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4:22
Balancing data and instinct: How credit professionals make smarter decisions
Everything in life is a balance—an even distribution of weight that allows someone or something to remain upright and steady. Without balance, even the strongest structures falter. In credit management, the same principle applies. F...
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Episode 184
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3:02
What to do when your customer abruptly shuts down
Working in credit management requires a keen eye for strange customer behavior, whether it’s a customer whose payments have slowed or a company you’ve had an increasingly hard time getting on the phone. But even the most eagle-eyed credit profe...
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Episode 183
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5:48
Handling disputes and deductions with ease
No aspect of credit management epitomizes the give-and-take nature of your relationship with your customer quite like disputes and deductions. Whether it’s a complaint about an erroneous charge on a bill or items left unaccounted in your order,...
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4:13
Finding Solutions Inside the Credit Congress Expo Floor
Credit professionals are wired for change, always adapting to new technologies and innovations. With so many options available, finding the right product or service can be overwhelming. Those who have a clear strategy and a willingn...
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3:20
Credit tightrope: Balancing trust and risk with marginal customers
Not every customer has a perfect credit score or strong balance sheet, but that doesn’t mean they aren’t worth doing business with. Marginal customers often stand in a gray area: high potential, but higher risk. The challenge is to ...
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Episode 180
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4:41
The importance of nonverbal communication
As day-to-day communication shifts to largely online, it is critical that credit professionals make the most of every conversation, whether it is in-person or virtual. From facial expressions to tone to body language, there is a lot to keep in ...
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Episode 179
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4:44
Delving deep into the world of credit at Credit Congress 2026
From education to networking to vendor-shopping, Credit Congress is a one-of-a-kind experience for credit managers that stays with attendees even after the convention doors close. As we prepare for next year’s Credit Congress in St....
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4:01
Servant leadership: How being a selfless leader is a catalyst for growth
As a leader, it can be easy to focus on your own perspective. After all, you’re ultimately responsible for making key decisions. However, leadership isn’t just about giving orders; it’s about guiding your team and ensuring their needs are met. ...
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4:06
Overcoming burnout: The phantom of the office
For many credit professionals, burnout does not happen all of a sudden—it creeps in slowly, like a phantom in the shadows. The pressure of the job, from managing high-risk accounts to chasing down mounting receivables, can begin to haunt even t...
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Episode 176
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3:34
The importance of delegation
Credit managers can sometimes take on too much responsibility—from handling customer disputes to managing collections. A balanced workload significantly improves team performance and efficiency. By delegating tasks, credit managers ...
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Episode 175
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4:43
Texas lien law: What you need to know
Lien and bond rights are essential tools for protecting payments in the construction industry. Whether you’re a general contractor (GC), subcontractor or material supplier, these legal rights provide leverage when payments are delayed or withhe...
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4:13
Mastering customer deductions: A practical guide
In business-to-business (B2B) transactions, when customers aren’t satisfied with a product or service, they request a deduction—typically in the form of a short payment on an invoice or credit taken on a check. Customer deductions t...
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6:03
The A-Team: Sales and credit join forces to collect job information
Gathering job information for a construction project is an important part of the work of a credit manager. Having pertinent details on the customer, contractors and the project itself help the credit manager understand what to expect when they ...
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Episode 172
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4:35