CLTV University Podcast
The goal of the Customer Lifetime Value University Podcast is to provide listeners with actionable plans and strategies to improve their CLTV.The way we think about growth is changing. It's not all about acquisition. In fact, getting your existing customers to stay longer, spend more, and refer you are keys to creating exponential growth.Episodes will be a concise 15-30 minutes and will stay light on the theory and heavy on specific implementable things brands can do.
CLTV University Podcast
How to Optimize CLTV through Human Experiences with Foti Panagiotakopoulos
•
Season 1
•
Episode 2
Things you will learn:
- How to create memorable customer experiences (that refer you business!)
- Customer Success Approach to CLTV (Human-centric)
- How to position “extra” benefits/services
- What does “Going above and beyond” actually mean and how does it affect CLTV
- Consultative approach across departments
- Culture and it’s connection to CLTV
- How to spot your happy customers so you can leverage customer proof
- How good Customer Support impacts CLTV
- How first response time can impact CLTV
- Building a slack community for customers