
CLTV University Podcast
The goal of the Customer Lifetime Value University Podcast is to provide listeners with actionable plans and strategies to improve their CLTV.The way we think about growth is changing. It's not all about acquisition. In fact, getting your existing customers to stay longer, spend more, and refer you are keys to creating exponential growth.Episodes will be a concise 15-30 minutes and will stay light on the theory and heavy on specific implementable things brands can do.
Episodes
11 episodes
How to build real community w/ Jillian and Matt from SPI Media
Summary:- Be a guide for customers, and over time that will increasingly improve LTV- Difference between a community and an audience- How to allow your community members to connect with each other instead of it just being a mega...
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Season 1
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Episode 11
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29:08

3 LTV Breakthroughs from a former NASA data scientist Tyler Ryan
Summary: Do you know your CLTV at 30, 60, 90, and 180 days?LTV starts with the first purchaseLTV by campaign (vs. Global LTV)Most companies have a random customer journe...
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Season 1
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Episode 10
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32:04

How to be Proactive to build a Healthy Customer Ecosystem w/ ActiveCampaign's Hailey Whitney
-Focusing on CSAT (Customer Satisfaction) and NPS (Customer Loyalty) can be powerful leading indicators-Be proactive and check in with customers-Have tangible goals around gathering feedback-Aligning leadership around cu...
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Season 1
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Episode 9
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22:55

How Relationships are Key to Maximizing CLTV w/ George Bryant
-What is the MET (Minimum Effective Time) to generate X result-How to build relationships with intentionality-Using the “Mom test” to make communication accessible-Consistency in touchpoints-Personalization at scale-What...
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Season 1
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Episode 8
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25:05

How to Use Copy to Improve CLTV with Eden Bidani
Things to Learn:How to write copy that provides real value“Providing Value” doesn’t just mean case studies/bottom of funnel playsHow to not be disruptive in your client communications Setting e...
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Season 1
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Episode 7
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19:36

The Magic of “Golden Off-boarding” with Kay Peacey
Things you will learn:Transitioning from an individual product/course to a membership modelThe reality of retention (how to think about it)KRIs (Key Retention Indicators). Things like coming to Office ...
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Season 1
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Episode 6
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22:00
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How to Get Clients that Stick Around for 10+ Years w/ Dale Beaumont
Things you will learn:Economics of retaining existing clients vs. acquiring new onesHow to not get sucked into the “acquisition trap”The power of niching down (and it relates to CLTV)How events can ...
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Season 1
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Episode 5
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25:02

How to Go on Offense to Maximize CLTV w/ Gainsight's Nick Mehta
Things you will learn:How things change with the subscription economyWhere to start when it comes to CLTVBenchmarks for retention (enterprise and SMB)How do we go on offense (adoption, upsells etc)<...
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Season 1
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Episode 4
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21:16
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Tactics Any Brand Can Leverage to Build Stronger Community with Christo Hall
Things you will learn:How a focus on CLTV can allow you to outspend your competition.How to reframe the concept of “upsell”How to make your customers your advocates. How do you get people referring?...
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Season 1
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Episode 3
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17:06

How to Optimize CLTV through Human Experiences with Foti Panagiotakopoulos
Things you will learn:How to create memorable customer experiences (that refer you business!)Customer Success Approach to CLTV (Human-centric)How to position “extra” benefits/servicesWhat does “Goin...
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Season 1
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Episode 2
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25:20

How to Think About Customer Lifetime Value w/ Profitwell's Patrick Campbell
Things you will learn:8 specific tactical things to optimize CLTV (Pricing, Positioning, Features/Upsell, Annual Contracts, Expansion Revenue, Reactivations, Cancellation flows, term optimization, etc.)Relationship d...
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Season 1
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Episode 1
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14:43
