CITYSAFE PODCAST
The CitySafe Podcast explores how retailers, loss prevention teams, and the people responsible for safety navigate theft, incidents, and risk in environments where what you know, and what you do about it, can carry real legal weight.
Co-hosted by Jim Cords, retired from the federal side, whose career spanned the FBI, DHS, and OIG, and Don Carr, who has owned and operated private security guard companies and architected security systems, the CitySafe Podcast focuses on the space between detection and response, where so much of retail security actually plays out.
The CitySafe Podcast reflects the personal views and opinions of its hosts and is a conversation, not professional advice. Rather than offering tactics or prescriptions, it examines how knowledge, duty, documentation, and the choice to act are understood differently across retail environments, and why the same approach does not protect every operator the same way. Listeners should consult their own qualified professionals on questions of legal liability, operational risk, security, and compliance specific to their circumstances and jurisdictions.
Available on Apple Podcasts, Spotify, and YouTube Music.
CITYSAFE PODCAST
Latest Episodes
Ep. 33: Return Fraud · The Register in Reverse
The loss doesn't always go out the back door. Sometimes it walks in the front; smiling, receipt in hand. The store approves the transaction, opens the drawer, and pays it. Don Carr and Jim Cords break down return fraud: stolen goods refunded...
Ep. 32: The Handoff Nobody Owns · After Police Take the Case
You reported the incident. Police took the case. Then weeks, and then months pass, and nothing. Don Carr and Jim Cords get into what that quiet actually is: usually not indifference, but a queue and the retailer has more influence over their...
Ep. 31: The First Piece · Why Your Incident Report Builds the Case
Most organized retail crime cases fall apart because the paperwork underneath couldn't carry the weight. Don Carr and Jim Cords dig into a truth most store-level operators never hear: the incident report isn't what you do after the real work...
Ep. 30: Protecting the Protectors · Worker Safety as the New Liability Frontier
We spend a lot of time protecting assets — merchandise, footage, the customer in the lot, the contract on the desk. There's one asset most loss-prevention programs forget: the person behind the register. Don Carr and Jim Cords turn the show'...
Ep. 29: Whose Liability Is It? · Guard Contracts, Indemnification, and Risk Transfer
You hired a guard company to transfer the risk — so when a security incident becomes a lawsuit, that's their problem now. Right? In "Whose Liability Is It?", Don Carr and Jim Cords break down why hiring a contractor delegates the task but do...
