In Episode 30 of The Art of Adjusting®, Chantal and William explore the relationship between insurance agents and adjusters. This discussion, inspired by a colleague’s email about a conversation between an agent and an adjuster, focuses on essential skills in the insurance industry.
Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjusting®, available now.
Chantal, using her expertise and research for her upcoming book, explains the roles of these professionals in the insurance industry. William highlights the need for clear, respectful communication for professional relationships, particularly with difficult policyholders.
They discuss communication in the insurance sector, offering advice on writing emails and making effective calls, with an emphasis on active listening for dispute resolution. They talk about recognizing and handling escalating conflicts and advocate for constructive solutions.
Much of the episode covers collaborative decision-making in coverage disputes. Chantal and William discuss the challenges in coverage decisions and the importance of sharing information and respecting the varied experiences and expertise involved.
Later, the episode shifts to building better partnerships in the industry. The hosts suggest ways to improve interactions and stress the importance of mutual understanding for collaboration. They also mention how companies can foster respect through training and recognizing good teamwork.
The talk concludes with a summary of the main points, encouraging respect and teamwork in the industry, and invites listener feedback. This episode offers insights into claims handling and the importance of communication and partnership between insurance adjusters, agents and brokers in the insurance industry.
Questions about this episode? Shoot me an email at wauten@auten.claims
Get The Art of Adjusting® today!
Looking for a job as a liability claims adjuster? Click Here!