In this episode of The Art of Adjusting® podcast, Chantal Roberts and William Auten dive into a topic that doesn't get enough attention in the insurance adjusting world: mental health. They're joined by Brandon Cabrera, and together, they shine a light on the stress that comes with the job and share some smart ways to take care of yourself.
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The episode starts with everyone agreeing that being a claims adjuster is tough. Chantal, William, and their guest Brandon share their own stories, showing just how hard it can be, from dealing with angry clients to handling the heavy emotions that come with big disasters. They also agree that it's time to normalize discussions about mental health in the claims industry, in the same way that people talk about staying physically fit.
They go on to talk about how hard it can be to juggle work with your personal life, especially when you're in a high-stress job. They talk through the ins and outs of handling claims, especially when major events like hurricanes happen, and how it really tests your mental toughness.
Brandon shares how he stays connected with other adjusters, and Chantal suggests joining local groups or associations to find support and understanding from people who know what you're going through.
They also touch on how work-life balance has changed, especially since the COVID-19 pandemic, with William pointing out that not as many people go to after-work events anymore. But on a brighter note, Brandon shares how he's found a great support network online, especially on "X" aka Twitter.
The discussion shifts to their favorite ways to unwind and relax. The hosts share their own go-to activities, like exercising and gardening, and highlight how important it is to have good habits, like eating well, spending time outdoors, and setting boundaries to protect your personal time.
Episode #34 is more than just a chat. It's a lifeline for adjusters, reminding everyone in the field that taking care of your mental health and practicing self-care aren't just nice ideas—they're essential for a long and successful career.
Questions about this episode? Shoot me an email at wauten@auten.claims
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