In this episode of The Art of Adjusting® Podcast, Chantal Roberts and William Auten dive deep into the complexities surrounding water damage, storm surges, and their implications on insurance policies. They shed light on the critical role of flood-certified adjusters and the nuanced limitations within flood policies, especially in the context of high-value homes in flood-prone areas. The discussion also covers the often-ambiguous policy language, spotlighting specific challenges such as sump pump failure and its coverage issues.
Understanding the complexities of flood insurance is very important for both flood adjusters, and non-flood adjusters, and to aid in this endeavor, we recommend visiting the
FEMA Flood Map Service Center for valuable resources and information. For those looking to deepen their knowledge, Chantal Roberts’ upcoming book,
Once Upon A Claim: Fairy Tales to Protect Your Ass(ets), is a must-read. You can pre-order your copy from
independent booksellers through Bookshop.org.
Chantal and William emphasize the paramount importance of empathy in handling insurance claims, underlining the adjuster's role in navigating through these intricate situations with compassion and understanding. The conversation is not just technical but also touches on the human aspect of insurance claims, reflecting on the importance of clear communication and thorough understanding of policy details among homeowners and adjusters alike.
Listeners can look forward to an insightful dialogue that not only explores the technicalities of insurance policies and the adjuster's role in flood scenarios but also delves into the ethical and empathetic considerations essential in the industry. Additionally, the episode sets the stage for future discussions on depreciation and third-party liability property damage claims, promising more enriching content for professionals and enthusiasts alike in the field of claims management and insurance.
For those seeking expert assistance in handling third-party liability claims, Auten Claims Management, Inc. offers unparalleled support. Visit www.auten.claims to learn more about how we can assist you in navigating the complexities of personal injury claims, ensuring the best outcomes for your company and policyholders.
Questions about this episode? Shoot me an email at wauten@auten.claims
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