The Art of Adjusting® Podcast
Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry.
We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just the brilliant mind behind the book 'The Art of Adjusting®'; she's also the powerhouse owner of CMR Consulting. Together, this dynamic pair will decode the complexities of various claims, from property and auto to liability and workers’ compensation, providing unmatched expertise and invaluable insights for our listeners.
In our recent episodes, we've explored a range of riveting topics, offering a deep dive into the technicalities of claims, showcasing transformational journeys within the industry, and illuminating the art and science of policy decoding and investigation. Special guests, including industry veterans like Steve Frattare, have graced our platform to share their extensive knowledge and experience, shedding light on a multitude of areas within the claims adjusting world.
Subscribe to “The Art of Adjusting®” to keep abreast of the evolving landscape of insurance claims. Share our treasure trove of episodes with colleagues, friends, and anyone with an appetite for understanding the captivating, multifaceted world of claims adjusting.
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services:
Visit: Auten Claims Management
To explore more about Chantal Roberts and her contributions to the industry, visit:
Visit: CMR Consulting
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
The Art of Adjusting® Podcast
Episode #22 - From Community Organizer to Claims Adjuster Steve Frattare's Remarkable Career - Part 1
Today, we are pleased to interview a remarkable guest, Steve Frattare, the owner of Cornerstone Claims Service in Rochester, NY. This is Part 1 of a two-part series.
Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjusting®, available now.
With a career spanning since 1980, Steve's journey in the insurance claims business began as a community organizer before transitioning into a role where he interviewed life insurance candidates. Additionally, he gained valuable experience by conducting home inspections to determine replacement costs, dedicating one year to this pursuit.
One day, Steve stumbled upon another job advertisement, although he couldn't recall his initial motive for job hunting. Then, someone at the NY State Department of Labor suggested he explore a career as a claims adjuster.
Back in 1980, technology was vastly different. Steve relied on pay phones and later fax machines for communication. However, the most significant change he has witnessed throughout his extensive career is the advent of the internet, which revolutionized access to information. The ability to obtain public information and locate individuals online has had a tremendous impact.
When it comes to aspiring young adjusters, Steve emphasizes the significance of strong communication skills, a natural curiosity for investigating incidents, empathy, and analytical thinking.
According to Steve, technology has fundamentally altered how people interact with each other. However, he firmly believes in-person interactions remain crucial in the claims-handling process. Because of technological advancements, the changes in human interactions may be here to stay, requiring us to adapt and navigate accordingly.
The evaluation of a claim is a delicate matter. Factors such as medical history and liability play significant roles in valuation. Steve's best advice for assessing the value of a particular settlement is to refer to historical settlement data. Lost wages, medical bills, and other documented costs also play vital roles in valuations for injury claims.
We invite you to listen to the podcast and enjoy the conversation firsthand.
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.
To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
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