Virtual GM - A Hotel Management Podcast
Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively market your property and increase bookings, to how to provide top-notch customer service and stand out in a crowded market. But it's not all business - we'll also be having a lot of fun along the way. Expect witty banter, relatable anecdotes, and plenty of laughs as we take a fresh and entertaining approach to discussing the hospitality industry. Produced and distributed by Vibrant Management - a company dedicated to helping hoteliers and vacation rental managers thrive in the modern world - Virtual GM is your go-to source for all things hospitality. So, join us, and let's elevate your game! and visit us on our website: www.thevibrantteam.com
Virtual GM - A Hotel Management Podcast
Latest Episodes
🎧 Episode 48: Cutting Through the Noise — How Hotel Owners Can Choose the Right Hospitality Partners
In this episode, Cody welcomes special guest Ryan Negron, Director of Sales and Marketing at X-quic, for a conversation focused on one of the most important decisions hotel owners and operators make: selecting the right vendor partners.W...
🎧 Episode 47: Why Every Independent Hotelier Needs to Attend the Independent Hotel Show Miami
In this solo episode, Cody Adent shares why the Independent Hotel Show Miami has become one of the most important events in hospitality—and why every hotel owner, operator, GM, and hospitality professional should consider attending this ...
🎧 Episode 46: Why Speed of Communication Matters More Than Ever
In this episode, Cody & Meagan discuss one of the biggest competitive advantages in hospitality today: speed of communication.Guest expectations have changed dramatically. In a world of instant answers, same-day delivery, and ...
🎧 Episode 45: What Hotel Reviews Are Really Telling You
In this episode, Cody & Meagan break down how hotel reviews can become one of the most powerful tools for improving guest experience, operations, and profitability.Too often, operators focus on ratings alone. The best operators look ...
🎧 Episode 44: The Hidden Cost of OTA Dependence
In this episode, Cody is joined once again by longtime Virtual GM Malissa Baum to tackle one of the most important — and often misunderstood — topics in hospitality today: OTA dependence.OTAs like Expedia, Booking.com, and ...