Virtual GM - A Hotel Management Podcast
Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively market your property and increase bookings, to how to provide top-notch customer service and stand out in a crowded market. But it's not all business - we'll also be having a lot of fun along the way. Expect witty banter, relatable anecdotes, and plenty of laughs as we take a fresh and entertaining approach to discussing the hospitality industry. Produced and distributed by Vibrant Management - a company dedicated to helping hoteliers and vacation rental managers thrive in the modern world - Virtual GM is your go-to source for all things hospitality. So, join us, and let's elevate your game! and visit us on our website: www.thevibrantteam.com
Episodes
133 episodes
🎧 Episode 23: Leveraging Micro-Moments: Small Touches That Create Big Loyalty
In this episode, Cody and Meagan dive into the powerful world of micro-moments—those small, often overlooked guest interactions that can build lasting loyalty and boost your property’s reputation.🔹 Segment 1: What the Heck is a Micro-...
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Season 3
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Episode 23
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8:15
🎧 Episode 22: New Year, New Stays: Fresh Starts in Boutique Hospitality
Kick off 2026 with Meagan and Cody as they dive into everything you need to start the new year strong in boutique hospitality. This special New Year’s Day episode is all about fresh energy, new goals, and smart upgrades to set your property apa...
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Season 3
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Episode 22
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10:23
🎄 Episode 21: Holiday Hospitality & Christmas Movie Showdown
In this Christmas-morning episode, Cody & Meagan dive into what makes a stay truly special at the holidays — from guest expectations to festive touches — and wrap things up with their own Christmas movie showdown 🎬.🎁 What’s Inside:
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Season 3
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Episode 21
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13:24
🎧 Episode 20: The Hidden Power of Asset Management — Featuring Walter Peseski of Garfield Public/Private
In this episode, Cody sits down with special guest Walter Peseski (LinkedIn: https://www.linkedin.com/in/walter-peseski/), Senior Vice President of Asset Management at Garf...
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Season 3
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Episode 20
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51:43
🎧 Episode 19: Story-Driven Hospitality Branding
In this episode, Cody & Meagan dive into the powerful role storytelling plays in hospitality branding. A great story can turn a stay into an experience—and create lasting emotional connections with your guests.They break down how to ...
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Season 3
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Episode 19
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17:03
🎧 Episode 18: Smart Upsells Without Feeling Slimy
In this episode, Cody & Meagan tackle one of the trickiest parts of hospitality—upselling. When done poorly, upselling can feel pushy or “slimy” to guests, but when done right, it can enhance the guest experience and boost your rev...
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Season 3
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Episode 18
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11:33
🎧 Episode 17: Turkey, Touchdowns & Trash Talk: Our Ultimate Thanksgiving Draft
Thanksgiving Special! In this festive episode, Cody & Meagan celebrate the holiday by going head-to-head in a Thanksgiving Snake Draft to build the best Thanksgiving dish lineup ever.Meagan drafts: T...
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Season 3
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Episode 17
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12:15
🎧 Episode 16: Reputation Management in 2026: Responding, Recovering & Reinforcing Trust
In this episode, Cody & Meagan dive into one of the most mission-critical topics for hotels heading into 2026: Reputation Management. Guest expectations are higher than ever—and reviews now live everywhere, from Google to TikTok to n...
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Season 3
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Episode 16
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16:51
Season 3, Episode 15: The Greatest Hits — Our Most Downloaded Episodes from Every Year!a
In this special episode, Cody takes a nostalgic (and inspiring!) look back at the most downloaded Vibrant Guest Management Podcast episodes from each of the last four years. From the very first season to the latest breakthroughs in AI, t...
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Season 3
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Episode 15
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11:09
🎃 Episode 14: Scare Screen Picks: Cody’s Top 5 Halloween Movies (with IMDB links!)
Just in time for Halloween, Cody gets spooky and shares his top 5 all-time Halloween movies. These are films that deliver chills, laughs, nostalgia—and a little bit of magic for the season.Here’s the lineup:Hal...
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Season 3
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Episode 14
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10:46
Season 3, Episode 13: The Top 5 Digital Must-Haves to Maximize Your Property’s Success
In this episode, Cody breaks down the Top 5 Digital Must-Haves every hotel, resort, and boutique property needs to thrive in today’s hospitality landscape. Whether you’re a small independent inn or managing multiple properties, these dig...
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Season 3
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Episode 13
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20:36
Season 3, Episode 12: How Hotel Pontotoc Set the Gold Standard for New Hotel Openings
In this episode, Cody dives into one of the most exciting and buzzworthy new hotel openings in the country — the highly anticipated Hotel Pontotoc. With its stunning design, rich history, and ta...
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Season 3
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Episode 12
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11:41
Season 3, Episode 11: Five-Star Service with a Two-Person Team
In this episode of the Virtual GM Podcast, Meagan and Cody dive into one of the biggest challenges small properties face: delivering luxury-level service with a lean team. Drawing on Vibrant’s experience managing boutique hotels, they sh...
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Season 3
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Episode 11
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23:37
Season 3, Episode 10: Transforming Guest Engagement with SuitePad featuring Moritz von Petersdorff-Campen
In this episode of the Virtual GM Podcast, Cody sits down with special guest Moritz von Petersdorff-Campen, Co-Founder & Managing Director of SuitePad. SuitePad is redefining the in-room ...
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Season 3
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Episode 10
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26:35
Season 3, Episode 9: Chaos to Consistency: Building SOPs That Save You Hours
In this episode of the Virtual GM Podcast, Cody & Meagan tackle one of the least glamorous—but most powerful—tools in hospitality: Standard Operating Procedures (SOPs). SOPs may not sound exciting, but they are the backbone of consistency, ...
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Season 3
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Episode 9
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15:50
Season 3, Episode 8: Revenue Without the Rush: Simple Strategies to Boost Boutique Hotel Profitability
In this episode, Cody and Meagan reveal Vibrant’s proven secrets to revenue success in boutique hospitality.Segment 1: The Boutique Revenue Mindset – how independent hotels can thrive without competing like the big brands.
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Season 3
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Episode 8
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19:54
🎙️ Season 3, Episode 7 — Our Favorite Vacation Spots
In this fun and travel-packed episode, Meagan and Cody share their all-time favorite vacation spots — the destinations that keep them inspired, relaxed, and always ready for their next adventure. From luxury resorts to scenic escapes, th...
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Season 3
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Episode 7
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21:42
🎙️ Season 3, Episode 6 — Room to Remember: How Hotel GMs Can Elevate the In-Room Experience
In this episode, Cody and Meagan dive into one of the most powerful, yet often overlooked, areas of hospitality — the in-room guest experience. As hotel GMs, creating spaces that guests remember (and rave about) can be the ultimat...
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Season 3
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Episode 6
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20:32
🎙️ Season 3, Episode 5 — Do More with Less: How Small Hotels Can Operate Like Big Brands — Without the Overhead
In this episode, Cody and Meagan break down how small hotels can punch above their weight and deliver big-brand guest experiences without bloated costs or layers of management.We dive deep into: 1️⃣ The Reality of Runn...
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Season 3
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Episode 5
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20:33
🎙️ Season 3, Episode 4 — Brewing Innovation with Ted Ayliffe, CEO of Coulee Coffee
🎙️ Season 3, Episode 4 — Brewing Innovation with Ted Ayliffe, CEO of Coulee CoffeeIn this episode, Cody is joined by Ted Ayliffe, the visionary CEO behind Coulee Coffee — a coffee company that’s changing the way hosp...
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Season 3
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Episode 4
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23:25
🎙️ Season 3, Episode 3 — BITAC Owners, HOTEC, and the Coolest Coffee Company Ever
In this episode, Cody shares highlights from his recent hospitality event double-header — kicking things off at BITAC Owners in Tucson, Arizona, held at the stunning
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Season 3
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Episode 3
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13:55
🎙️ Season 3, Episode 2 — Behind the Scenes: How We’ve Created 100+ Episodes with BlueForm Media
Ever wondered how we’ve managed to consistently produce high-quality podcast content week after week? This week, Cody is pulling back the curtain to reveal the secret sauce behind our success: BlueForm Media 🎥🎬In this spe...
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Season 3
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Episode 2
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36:35
🎉 Season 3, Episode 1 — Welcome Back! The Top 5 Most Downloaded Episodes of Season 2
We’re back! 🎙️ It’s hard to believe we’re already kicking off Season 3 of the VGM Podcast — and we’re so excited to have you along for the ride. To celebrate, Cody is flying solo in this episode to recap the Top 5 Most Downloaded Epis...
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Season 3
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Episode 1
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15:04
Episode 52: Season 2 Finale — Cody Answers Your Top 5 Questions
To close out an incredible Season 2, Cody is flying solo and answering the top 5 questions from our listeners this year:What were the biggest takeaways or lessons from this season?What episode or guest had ...
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Season 2
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Episode 52
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13:25