Virtual GM - A Hotel Management Podcast
Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively market your property and increase bookings, to how to provide top-notch customer service and stand out in a crowded market. But it's not all business - we'll also be having a lot of fun along the way. Expect witty banter, relatable anecdotes, and plenty of laughs as we take a fresh and entertaining approach to discussing the hospitality industry. Produced and distributed by Vibrant Management - a company dedicated to helping hoteliers and vacation rental managers thrive in the modern world - Virtual GM is your go-to source for all things hospitality. So, join us, and let's elevate your game! and visit us on our website: www.thevibrantteam.com
Virtual GM - A Hotel Management Podcast
Episode 49: From Dishwasher to Icon – Rick Ueno on Hospitality Leadership & the Independent Hotel Show Miami
In this exciting episode, Cody sits down with Rick Ueno, the legendary General Manager of W South Beach, to talk all things hospitality, leadership, and the upcoming Independent Hotel Show Miami happening September 17–18 at the Miami Beach Convention Center.
🎧 Listen in as Rick shares:
- His incredible 39-year journey from dishwasher at The Westin Seattle to GM of one of Miami’s most iconic hotels
- Why he believes the Independent Hotel Show is a must-attend event for anyone serious about boutique and independent hospitality
- What it means to serve on the IHS Advisory Board and shape the future of the industry
- Why cultivating a culture of service, style, and sincerity is what sets truly great hotels apart
🏨 About Rick Ueno
Rick is the definition of a hospitality veteran. He:
- Got his start as a dishwasher
- Spent 30 years with Westin Hotels & Resorts
- Now leads the iconic W South Beach as GM
- Is a passionate advocate for hotel teams, guest experience, and the evolving world of independent hospitality
🎟 Why You Should Attend Independent Hotel Show Miami
Rick and Cody dive deep into:
- What makes IHS Miami so special: energy, connections, education
- The value of networking with like-minded hoteliers, designers, and vendors
- Why independent hoteliers need to show up, speak up, and stand out
🗓️ Register Now: Independent Hotel Show Miami – Sept 17–18
🎁 (Special listener discount code announced during the episode!)
Key Takeaways:
✅ Every hospitality leader has a story—Rick’s is one of perseverance, passion, and purpose
✅ Events like IHS Miami are critical for learning, connecting, and growing
✅ No matter where you start in hospitality, the sky is the limit 🌟
Links & Resources:
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@thevibrantteam
@virtualgmpodcast
Checkout our website -
www.thevibrantteam.com