🎙️ Episode 50: The 6 Tools You Need to Get Started in Hospitality Artwork

Virtual GM - A Hotel Management Podcast

Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively market your property and increase bookings, to how to provide top-notch customer service and stand out in a crowded market. But it's not all business - we'll also be having a lot of fun along the way. Expect witty banter, relatable anecdotes, and plenty of laughs as we take a fresh and entertaining approach to discussing the hospitality industry. Produced and distributed by Vibrant Management - a company dedicated to helping hoteliers and vacation rental managers thrive in the modern world - Virtual GM is your go-to source for all things hospitality. So, join us, and let's elevate your game! and visit us on our website: www.thevibrantteam.com

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Virtual GM - A Hotel Management Podcast

🎙️ Episode 50: The 6 Tools You Need to Get Started in Hospitality

July 10, 2025 • Vibrant Management • Season 2 • Episode 50

In this episode, Cody and Meagan break down the six most essential tools every aspiring hotelier, property manager, or vacation rental owner needs to launch and run a successful hospitality business. Whether you're opening your first boutique property or scaling your short-term rental portfolio, this episode covers the foundational systems and services to prioritize.

🔧 The Big Six Tools:

PMS (Property Management System)
Your central hub for managing bookings, availability, and operations.
✅ Our favorites: WebRezPro & ThinkReservations
Messaging Tools
Communicate clearly and automatically with your guests.
✅ Top picks: Akia & Talsey AI
Locks & Access Control
From keypads to app-based entry, guest access needs to be seamless and secure.
✅ There are many great smart lock options—choose one that integrates with your PMS.
OTA Channels (Online Travel Agencies)
Leverage platforms like Airbnb, Expedia, and Booking.com to drive bookings—but know how to use them wisely to avoid over-dependence.
Website
Your website is your digital storefront. A custom, mobile-optimized site builds credibility and boosts direct bookings.
✅ Need one? We can help—reach out!
Merchant Account / Payment Processing
You need a trusted merchant processor for secure, reliable guest payments—don’t skimp on this.

🎯 Whether you're just getting started or looking to tighten up your tech stack, this episode delivers a concise, actionable checklist to make sure you’ve got the right tools in place.