Virtual GM - A Hotel Management Podcast
Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively market your property and increase bookings, to how to provide top-notch customer service and stand out in a crowded market. But it's not all business - we'll also be having a lot of fun along the way. Expect witty banter, relatable anecdotes, and plenty of laughs as we take a fresh and entertaining approach to discussing the hospitality industry. Produced and distributed by Vibrant Management - a company dedicated to helping hoteliers and vacation rental managers thrive in the modern world - Virtual GM is your go-to source for all things hospitality. So, join us, and let's elevate your game! and visit us on our website: www.thevibrantteam.com
Virtual GM - A Hotel Management Podcast
🎙️ Season 3, Episode 6 — Room to Remember: How Hotel GMs Can Elevate the In-Room Experience
In this episode, Cody and Meagan dive into one of the most powerful, yet often overlooked, areas of hospitality — the in-room guest experience. As hotel GMs, creating spaces that guests remember (and rave about) can be the ultimate driver of loyalty and revenue.
We cover:
1️⃣ First, Get the Basics Right — Cleanliness, comfort, and functionality are non-negotiable.
2️⃣ Designing for Emotion, Not Just Looks — How to create rooms that connect on a deeper, more memorable level.
3️⃣ Wellness Is the New Luxury — Why wellness features are no longer an add-on, but an expectation.
4️⃣ Tech That Feels Like Magic — Implementing technology that enhances without overwhelming.
5️⃣ Surprise and Delight — The small, thoughtful touches that make guests feel truly special.
6️⃣ The GM’s In-Room Experience Toolkit — Our curated list of must-haves and best practices for unforgettable stays.
Whether you manage a boutique property, a luxury resort, or anything in between, this episode will give you the strategies and inspiration to turn every room into a guest magnet.
📌 Pro tip — It’s not about how much you spend, but how intentionally you design each moment your guest spends in their room.
Follow us on Instagram -
@thevibrantteam
@virtualgmpodcast
Checkout our website -
www.thevibrantteam.com