🎧 Episode 18: Smart Upsells Without Feeling Slimy Artwork

Virtual GM - A Hotel Management Podcast

Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively market your property and increase bookings, to how to provide top-notch customer service and stand out in a crowded market. But it's not all business - we'll also be having a lot of fun along the way. Expect witty banter, relatable anecdotes, and plenty of laughs as we take a fresh and entertaining approach to discussing the hospitality industry. Produced and distributed by Vibrant Management - a company dedicated to helping hoteliers and vacation rental managers thrive in the modern world - Virtual GM is your go-to source for all things hospitality. So, join us, and let's elevate your game! and visit us on our website: www.thevibrantteam.com

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Virtual GM - A Hotel Management Podcast

🎧 Episode 18: Smart Upsells Without Feeling Slimy

December 04, 2025 • Vibrant Management • Season 3 • Episode 18

In this episode, Cody & Meagan tackle one of the trickiest parts of hospitality—upselling. When done poorly, upselling can feel pushy or “slimy” to guests, but when done right, it can enhance the guest experience and boost your revenue.

Cody & Meagan break down how to make upsells feel natural, helpful, and even welcome—so your guests feel cared for, not sold to.

🔹 Segment 1: What Makes an Upsell Feel Bad
Explore common pitfalls that turn upselling into an annoyance, and why guests reject offers that feel insincere or timed poorly.

🔹 Segment 2: The Helpful Human Approach
Learn how framing upsells as friendly recommendations can build trust and improve guest satisfaction.

🔹 Segment 3: Timing is Everything
Find out when to present upsell opportunities for the best response—from pre-arrival messaging to check-in and beyond.

🔹 Segment 4: How to Implement Today
Get actionable tips on setting up automated pre-arrival texts with curated offers, adding celebration packages, and personalizing recommendations without being “salesy.”

Upselling done right = more revenue + a better guest experience. Guests appreciate thoughtful suggestions—and you’ll love the boost to your bottom line!