Virtual GM - A Hotel Management Podcast
Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively market your property and increase bookings, to how to provide top-notch customer service and stand out in a crowded market. But it's not all business - we'll also be having a lot of fun along the way. Expect witty banter, relatable anecdotes, and plenty of laughs as we take a fresh and entertaining approach to discussing the hospitality industry. Produced and distributed by Vibrant Management - a company dedicated to helping hoteliers and vacation rental managers thrive in the modern world - Virtual GM is your go-to source for all things hospitality. So, join us, and let's elevate your game! and visit us on our website: www.thevibrantteam.com
Virtual GM - A Hotel Management Podcast
🎧 Episode 23: Leveraging Micro-Moments: Small Touches That Create Big Loyalty
In this episode, Cody and Meagan dive into the powerful world of micro-moments—those small, often overlooked guest interactions that can build lasting loyalty and boost your property’s reputation.
🔹 Segment 1: What the Heck is a Micro-Moment?
Discover what micro-moments really are and why they matter more than ever in hospitality.
🔹 Segment 2: Stories from Real Properties
Cody and Meagan share inspiring examples of micro-moments that made a huge impact on guests and businesses.
🔹 Segment 3: Where Micro-Moments Come From
Understand the origins of these meaningful moments and how your team can spot opportunities to create them.
🔹 Segment 4: How to Implement Micro-Moments Today
Practical tips and strategies you can start using right now to elevate your guest experience and build stronger loyalty.
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Checkout our website -
www.thevibrantteam.com