CX Education
Looking to connect with customers on their own terms – before, during, and after a purchase is made? This is the podcast for you! On CX education we cover the birds, bees, and business benefits of creating modern customer experiences. In each episode you’ll hear from the experts – and learn how to create an experience your customers love!
Podcasting since 2022 • 21 episodes
CX Education
Latest Episodes
Exploring paths to customer loyalty in retail with Kelsey Jones from SAP Emarsys
Episode summary In this episode of CX Education, host Gwen Lafage engages in a thought-provoking conversation with Kelsey Jones from SAP Emarsys. The discussion centers around the critical topic of customer loyalty in the ret...
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34:03
Navigating digital evolution for a better CX with Michael Elschenbroich from stylink
Episode summaryIn the latest episode of CX Education, host Sunny Dhami sits down with Michael Elschenbroich, the CEO of stylink. Michael shares his intriguing journey, tracing his steps from the early days of founding a digital agenc...
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31:55
Enhancing customer experience through SMS payments with Craig Temkin, Solutions by Text
Episode summary In this episode of CX Education, we welcome Craig Temkin, the director of Vendor Operations and Solution Consultants at Solutions by Text. Craig shares his journey from the messaging industry to the fintech space and ...
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25:14
AI and the future of customer experience with Tara Conway, Women in Retail Leadership Circle
Episode summary In this episode of CX Education, host Heather Garand sits down with Tara Conway, a seasoned retail professional from Women in Retail Leadership Circle. Tara shares her rich journey in retail, starting from a family bu...
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32:41
Transforming customer experience with Robert Galop from the CPaaS Acceleration Alliance
Episode summary In this episode of CX Education, Gwen Lafage hosts Robert Galop, Partner at CPaaS Acceleration Alliance and they dive into the transformative power of CPaaS in enhancing customer experience. Robert highlights advancem...
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39:02
