CX Education
Looking to connect with customers on their own terms – before, during, and after a purchase is made? This is the podcast for you! On CX education we cover the birds, bees, and business benefits of creating modern customer experiences. In each episode you’ll hear from the experts – and learn how to create an experience your customers love!
Episodes
21 episodes
Exploring paths to customer loyalty in retail with Kelsey Jones from SAP Emarsys
Episode summary In this episode of CX Education, host Gwen Lafage engages in a thought-provoking conversation with Kelsey Jones from SAP Emarsys. The discussion centers around the critical topic of customer loyalty in the ret...
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34:03
Navigating digital evolution for a better CX with Michael Elschenbroich from stylink
Episode summaryIn the latest episode of CX Education, host Sunny Dhami sits down with Michael Elschenbroich, the CEO of stylink. Michael shares his intriguing journey, tracing his steps from the early days of founding a digital agenc...
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31:55
Enhancing customer experience through SMS payments with Craig Temkin, Solutions by Text
Episode summary In this episode of CX Education, we welcome Craig Temkin, the director of Vendor Operations and Solution Consultants at Solutions by Text. Craig shares his journey from the messaging industry to the fintech space and ...
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25:14
AI and the future of customer experience with Tara Conway, Women in Retail Leadership Circle
Episode summary In this episode of CX Education, host Heather Garand sits down with Tara Conway, a seasoned retail professional from Women in Retail Leadership Circle. Tara shares her rich journey in retail, starting from a family bu...
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32:41
Transforming customer experience with Robert Galop from the CPaaS Acceleration Alliance
Episode summary In this episode of CX Education, Gwen Lafage hosts Robert Galop, Partner at CPaaS Acceleration Alliance and they dive into the transformative power of CPaaS in enhancing customer experience. Robert highlights advancem...
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39:02
Navigating customer experience and banking innovation with Cyril Coste from Digital and Growth
Episode summary In this episode, host Gwen Lafage sits down with Cyril Coste, an expert in digital transformation and customer experience in the banking sector, to discuss the challenges and opportunities banks face in today's digita...
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43:37
Transforming digital strategies for optimal CX with Christy Marble from Pantheon
Episode summary In this episode of CX Education, host Heather Garand has a thought-provoking conversation with Christy Marble from Pantheon. They dive into the current state of digital customer experiences and discuss the importance ...
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24:02
Bridging the gap between omnichannel marketing and customer experience with Chad S White from Oracle Marketing Consulting
Episode summary In this episode, host Gwen Lafage from Sinch chats with Chad S White from Oracle Marketing Consulting to discuss the importance of an omnichannel marketing approach and its impact on customer experience. Chad emphasiz...
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43:22
From focusing on the basics to successful digital transformation with Shameem Smillie, CCaaS Consultant
Episode summary Contact Center as a Service (CCaaS) is a cloud-based customer service solution providing businesses with features to manage customer interactions. CCaaS solutions typically offer a range of features: including...
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41:12
How emotional intelligence helps with employee and customer experience with Sandra Thompson from Ei Evolution
Episode summary Emotional intelligence is a valuable way to build relationships with employees, increase motivation, and improve performance. But it also significantly boosts the employee experience — directly impacting the c...
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1:02:08
How to look beyond the competition with Bill Eveleth from GoLive
Episode summary There's nothing like healthy competition. And monitoring the way your competitors do business and approach their customers can make you a stronger player. But if you want to stay on top of the game...
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31:56
Inviting CX to the leadership table: Steps for business growth with Olga Potaptseva, Founding Director of European Customer Consultancy (ECC)
Episode summary It's super common to hear business owners say, "customers are at the heart of everything we do" or "the customer is always right." But even with this mindset, CX is often left behind – ...
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26:31
How to manage customer loyalty with Andrew Busby from Retail Reflections
Episode summary Retail stores play a crucial role in our daily lives, helping consumers access a variety of products, and they can track customers' likes, needs, and values to offer relevant and timely experiences. <...
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37:01
How to improve customer experience with Mike Wittenstein from Storyminers
Episode summaryThe development of technology has brought so many advantages. In fact, thousands of companies use technology every day to reduce sales costs and focus on self-service. But it's not just about the value o...
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1:20:56
Learn how SMS helps you communicate with your customers with Nick Lane from Mobilesquared
Episode summary SMS was the first mobile channel, and with so many new communication channels — like WhatsApp and Viber — popping up, some brands are deciding to leave SMS behind. But SMS is still a powerful way t...
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38:39
How to know your customers and focus on your unique value proposition with Anthony McLoughlin from Rothy's
Episode summary Marketing is critical right now, and if you want to engage your customers and sell your product, you need an effective content marketing strategy for your business. However, there are no universal ...
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48:05
Learn how personalized messaging helps expand your customer base with Christopher Young from Adobe
Episode summary Digital transformation is here for the long haul, and businesses that want to stay afloat must go through it. But in conservative industries like finance, change comes with many challenges, especially if the e...
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42:43
How to provide a personalized and seamless customer experience with Daniel Lafrenière
Episode summary Right now, a remarkable customer experience is everything. If you want to stand out from the competition, you have to make customers feel valued. But in today's over-crowded market, you need to go ...
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30:48
How to personalize the commerce experience with Brian Walker from Bloomreach
Episode summaryThe pandemic changed everything in our lives — from how we communicate and work to how we shop. COVID-19 brought millions of people into a new working environment; the home office has become a universal reality. Dig...
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34:18
How focusing on customer experience can take your business to the next level with Eric Carrasquilla from CSG
Episode summary The business world is changing — customers' wants and needs have changed, and so have employees' perspectives about their rights and obligations. But not many companies know how to deal with these shifts and h...
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47:16
Using your company's culture to drive customer experience with Annette Franz from CX Journey Inc.
Episode SummaryWe're in business because of and for our customers. And that's why an exceptional customer experience should be at the heart of every business.But the foundation of every outstanding customer experience is t...
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44:52
