Take 5 With Cleanfax – an ISSA Podcast
Take 5 With Cleanfax is a video and podcast program from ISSA specifically for the contract carpet and floor cleaning and disaster restoration industries. The series focuses on management and marketing topics, technical tips, emerging news and more, all in five minute segments for busy business owners, managers, and technicians. Want to be a guest on the show? Connect with Jeff Cross, Cleanfax Media Director, at jeffcross@issa.com.
Take 5 With Cleanfax – an ISSA Podcast
Latest Episodes
Procrastination Charges Interest
Procrastination in a cleaning or restoration company is rarely a calendar problem. It's a fear response, and it charges interest.
The Follow-Up That Doesn't Feel Like a Follow-Up
The moment a job ends is the one time a customer sees a company with nothing left to gain. Most contractors waste it on a text message.Two days after the job, the text goes out. “Hi, just following up. How did we do?”Across town, ...
How to Navigate Four Tough Conversations at Work
Nobody gets into cleaning or restoration because they love confrontation. But guess what — this business is built on tough conversations. Today, we will cover four conversations every owner and manager dreads... and exactly how to have them wit...
Not Every Customer Complaint Deserves an Apology
A customer calls three days after a carpet cleaning job, upset that the carpet smells like urine. The crew did nothing wrong—the dog came back to the same spot and had another accident. Nobody on the job cut a corner. So, does the company apolo...