Take 5 With Cleanfax – an ISSA Podcast
Take 5 With Cleanfax is a video and podcast program from ISSA specifically for the contract carpet and floor cleaning and disaster restoration industries. The series focuses on management and marketing topics, technical tips, emerging news and more, all in five minute segments for busy business owners, managers, and technicians. Want to be a guest on the show? Connect with Jeff Cross, Cleanfax Media Director, at jeffcross@issa.com.
Take 5 With Cleanfax – an ISSA Podcast
Not Every Customer Complaint Deserves an Apology
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A customer calls three days after a carpet cleaning job, upset that the carpet smells like urine. The crew did nothing wrong—the dog came back to the same spot and had another accident. Nobody on the job cut a corner. So, does the company apologize?