Take 5 With Cleanfax – an ISSA Podcast
Take 5 With Cleanfax is a video and podcast program from ISSA specifically for the contract carpet and floor cleaning and disaster restoration industries. The series focuses on management and marketing topics, technical tips, emerging news and more, all in five minute segments for busy business owners, managers, and technicians. Want to be a guest on the show? Connect with Jeff Cross, Cleanfax Media Director, at jeffcross@issa.com.
Take 5 With Cleanfax – an ISSA Podcast
The Follow-Up That Doesn't Feel Like a Follow-Up
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The moment a job ends is the one time a customer sees a company with nothing left to gain. Most contractors waste it on a text message.
Two days after the job, the text goes out. “Hi, just following up. How did we do?”
Across town, the customer squints at her phone. Who is this? What did they do at my house? Is a real person on the other end of this thing?