Inside the Sitecore Experience with Rick Shepherd

Over more than 14 years at Sitecore, Rick Shepherd has had a front-row seat to some of the biggest shifts in digital experience, from the early days of Sitecore to composable architecture, SaaS, and now AI.

In this episode of Fireside, Josh Hover sits down with Rick to look back at his career and the evolution he has seen across the Sitecore ecosystem. They talk about how customer expectations have changed, why the move to SaaS is creating a different path to modernization, and how AI is beginning to reshape everything from content creation to how customers discover and engage with brands.

They also explores a challenge that remains just as important as the technology itself: helping organizations move beyond simply owning powerful platforms to actually using those capabilities to create better customer journeys, stronger experiences, and greater efficiency.

Rick brings a unique perspective shaped by years of working alongside customers, partners, and teams through significant change, while staying focused on what ultimately creates value.