The David Spisak Show

Doug Brown: Why Fixed Ops is the Heart of Every Dealership - Disruptive Forces

• David Spisak

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Welcome back to The David Spisak Show! Today, we’re diving into the epicenter of dealership success: Fixed Operations. And trust me, you’ll want to stick around for this one. My guest, Doug Brown, Director of Field Operations at XPEL, is here to drop some serious knowledge.

Doug has a career story that feels like a masterclass in leadership, growth, and navigating curveballs. From humble beginnings in the parts department to steering the ship at XPEL, Doug’s journey is packed with insights you don’t want to miss.

We get into it all:

  •  Why Fixed Ops is the heartbeat of every dealership.
  •  The evolution of leadership in the auto industry—and why managing isn’t enough anymore.
  •  How XPEL is changing the game with self-healing paint protection film (yeah, it’s as cool as it sounds).
  •  The smart way dealers are offsetting margin compression while delighting customers.

And can we talk about Doug’s mindset? Every curveball life threw at him became an opportunity for growth—and he shares how you can apply the same mindset to your career.

So, here’s the deal:

If you’re looking for actionable strategies to grow your dealership, differentiate your service offerings, and become a better leader, this episode is your blueprint.

Connect with David Spisak to Achieve Exponential Growth:

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David Spisak

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