The Omnichannel Marketer
The Omnichannel Marketer Show - hosted by Kait Stephens - is frank discussion about what it takes to build a consumer brand, create a seamless omnichannel experience, and drive revenue and customer lifetime value across DTC, Amazon, and Retail Channels. If you’re looking for the latest strategies, tips, and trends from seasoned omnichannel marketers, want no-B.S. answers to your biggest ecommerce questions, need a perspective on how your peers are addressing the same issues, or just simply want to stay informed and proactive, welcome to the show. Expect to hear from influential brand marketers, as well as operators and founders flying under the radar, who are doing amazing things in every vertical under the sun. Like food & beverage, cosmetics, health & wellness, appliances, and apparel, from high-volume purchases to high-end luxury items. Learn from their mistakes and big wins, and take your brand revenue and experience to the next level. Each episode will deep-dive on the latest omnichannel marketing strategies, including acquisition, brand building, retail, customer experience, retention, and loyalty. Send guest pitches to kait@brij.it.
The Omnichannel Marketer
Bridging the Data Gap: Tracking Customer Behavior Across Channels with Chris Jane from Proper Good
•
Kait Stephens
In this episode, we meet Christopher Jane, the CEO and Co-founder of Proper Good.
Proper Good is a better-for-you meal brand that provides better quality low cost ready meals from soups to curries.
Chris provides a masterclass in how to create an omnichannel brand experience across DTC & retail and much more.
Topics covered
- Better-for-you category
- Role of DTC and retail
- Packaging design
- Customer data & the retail data gap
- QR codes to capture audience
- Brand positioning in different customer segments
- Brand ambassadors and community
Takeaways
- Tradition natural channel launch via local presence is time consuming. DTC presence can accelerate that time line
- DTC is very hard to scale for food brands, but great for community, subscription, surprise and delight.
- DTC you get a ton of customer information to inform retail decisions, where the business really has legs to grow and nothing about the customer.
- There is a huge data gap in retail; most brands only really can know how they are performing in store.
- 90% of the U.S. population live within 10 miles of a Walmart.
- The average consumer looks at packaging for only 3 seconds in-store, so brands need to focus on communicating their most important message and make their design pop.
- Having an owned community is a huge asset to help you refine product and marketing materials
- Email drives tremendous amount of awareness, engagement and repeat purchase.
- QR codes combined with exclusive offers to capture email are a powerful way to bridge retail-DTC gap
- The more buyer reviews and interviews you collect, the easier it is to identify and target your key audience segments
- Community and brand ambassadors is a powerful platform that circumvents paid advertising
Please let us know your thoughts about the episode!
Where to find Christopher Jane:
Linkedin: https://www.linkedin.com/in/chrisofthejane/
Website: https://eatpropergood.com/
Where to find Kait Stephens:
Linkedin: https://www.linkedin.com/in/kait-margraf-stephens/
Website: www.brij.it
SUBSCRIBE TO THE OMNICHANNEL MARKETER