E10 - How to handle the pricing question on new patient phone calls, with Dylan Kemna of Opticall​

Dylan Kemna joins us to discuss best practices for new patient phone calls, bringing over 15 years of experience managing healthcare call staff. Today, Dylan shares insights into his call structures that are proven to convert more leads into booked appointments. We learn about building rapport, when to collect patient info, and how to think beyond simply answering questions. We also take a deep dive into the most common question - "What does it cost?"