Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Podcasting since 2023 • 138 episodes
Customerland
Latest Episodes
Skepticism, air cover, and the new playbook for insights teams
Curiosity got faster—and a lot more practical. We sit down with Tim Lawton of SightX and Russell Evans of ZS to unpack a partnership that blends expert humans with integrated AI to rethink how insights teams generate ideas, validate concepts, a...
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Season 3
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Episode 42
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50:28
If AI agents run retail, who keeps thinking?
If “modernizing” sounds like a buzzword, this conversation turns it into a blueprint. We sit with retail veteran Art Sebastian to trace how a beloved convenience chain moved from hometown habits to a unified, omni-channel engine - without break...
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Season 3
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Episode 41
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35:44
The Tao of Leadership: Bridging Technology and Human Creativity in the AI Revolution
Jack Myers, founder of the Myers Report and Media Village Education Foundation, takes us beyond the typical AI conversation into the profound human implications of artificial intelligence. Drawing from his book "The Tao of Leadership," Myers ex...
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Season 3
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Episode 40
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30:33
The $15 Billion Product Experience Challenge
Ever wondered why you abandon your shopping cart online? The answer might surprise you. According to Tarun Chandrasekhar, President and Chief Product Officer at Syndigo, "Customers don't abandon products, they abandon poor experiences." This si...
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Season 3
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Episode 39
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28:57
Personalization First: The Secret to Customer Loyalty
The strategic balance between technology investment and human touchpoints has never been more critical in customer experience. In this eye-opening conversation with Mario Matulich, CEO of Customer Management Practice and CCW, we uncover why so ...
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Season 3
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Episode 38
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36:30
