Dental All-Stars - Dentistry Podcast

Fan Favorite | Dental Receptionist Training

All-Star Dental Academy

Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.

0:00 | 26:55

In this fan favorite episode, Heather Nottingham and Alex Nottingham JD MBA discuss how lack of onboarding, weak phone skills, and transactional service cost practices patients and revenue—and why strong systems, customer service, and value-based calls change everything.

Resources: