Friends with Benefits
Welcome to Friends with Benefits, the business podcast about revenue-generating partnerships.
Not "business time" with friends.
This podcast is for those looking to build professional relationships that last and add tremendous value to your company and maybe even, you personally.
Join hosts Jason and Sam Yarborough, who happen to be married, as they talk with some of the best in the industry.
We will be tackling topics like what good partnerships looks like, how relationships can build immense value for your business, and why even though strategy, pipeline, and growth are the goals, it all comes down to relationships. Let’s face it, business is done person-to-person.
Discover how personal connections transcend the boundaries of business time. Come hang out with us for inspiring stories, actionable strategies, and valuable insights that will empower you to forge meaningful partnerships in today’s competitive landscape.
Because we all know, business time is personal.
Friends with Benefits
Why Better Communication Starts Before You Speak with Brittany Hart
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Better communication starts with understanding how people think, listen, and receive what you say.
This week, we’re joined by Brittany Hart, Founder and CEO of Communiscape, for a conversation about what effective communication actually requires. Brittany shares how her work in large scale Salesforce implementations led her to a bigger realization: technology was rarely the issue. Teams were often missing the communication architecture needed to help people understand change, trust leadership, and move forward together.
We talk with Brittany about why communication can feel easy with some people and surprisingly hard with others, what shifts when you’re running on a full tank versus an empty one, and why listening is often the part we miss. This one is practical, thoughtful, and a helpful reminder that small changes in how we communicate can have a big impact at work and at home.
What you’ll learn:
- How Brittany’s four communication temperaments help explain the way people speak, process, and receive information
- Why communication changes when you’re operating from a full tank versus an empty one
- How the Five Terrains of Human Connection framework can help leaders create more clarity, trust, and better outcomes across teams
Jump into the conversation:
(00:00) Introduction
(01:21) Meet Brittany Hart
(05:02) Brittany’s origin story
(07:19) Why communication breaks down
(10:14) The four communication temperaments
(16:01) Lessons on how to read the room
(20:35) Operating on a full tank vs. empty tank
(23:52) Becoming multilingual in communication
(26:19) How to spot communication styles fast
(28:19) What body language is telling you
(29:48) Do similar communication styles clash
(31:29) “Masking” in organizations and executive communication
(36:15) The Five Terrains of Human Connection
(40:18) How to deliver hard feedback well
(43:04) Daily practices for better communication
Connect with Brittany Hart: https://www.linkedin.com/in/brittanyhart/
Check out Communiscape: https://www.communiscape.com/
Check out Arcadia: https://www.BeArcadia.com
Connect with Sam Yarborough: https://www.linkedin.com/in/sam-yarborough/
Connect with Jason Yarborough: https://www.linkedin.com/in/yarby/
Produced in partnership with Share Your Genius