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Self Maid
At 24 years old, I’ve built a multi 7-figure residential and commercial cleaning company with 2 locations and over 50 employees. Join me as I share thoughts, experiences, tips, and strategies from the depths of my head. This is THE podcast you need to listen to if you own a cleaning business or if you’re looking to start one.
Self Maid
Stop Assuming Your Clients Are Happy | How to Build an Easy Client Satisfaction System (#109)
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Most cleaning business owners assume their clients are happy.
Until they cancel.
In this episode, I break down why assuming your clients are "happy" is one of the biggest operational mistakes you can make, and how to install a simple, low-friction client satisfaction system using a 1–10 scoring model (Net Promoter style).
You’ll learn:
- What Net Promoter Score actually is (and how to use it properly)
- The exact 1–10 questions you should be sending to clients
- How to catch problems before they turn into cancellations
- How to turn high scores into Google reviews automatically
- How to use satisfaction data to improve team performance
The goal isn’t to collect compliments.
It’s to reduce churn, protect your reputation, and build a cleaning business that scales on systems — not assumptions.
If you’re not measuring client happiness, you’re guessing.
And guessing doesn’t scale.
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