What's Up with Tech?
Tech Transformation with Evan Kirstel: A podcast exploring the latest trends and innovations in the tech industry, and how businesses can leverage them for growth, diving into the world of B2B, discussing strategies, trends, and sharing insights from industry leaders!
With over three decades in telecom and IT, I've mastered the art of transforming social media into a dynamic platform for audience engagement, community building, and establishing thought leadership. My approach isn't about personal brand promotion but about delivering educational and informative content to cultivate a sustainable, long-term business presence. I am the leading content creator in areas like Enterprise AI, UCaaS, CPaaS, CCaaS, Cloud, Telecom, 5G and more!
Episodes
624 episodes
Autonomous Networks Now
AI hype is everywhere at Mobile World Congress, so we went looking for something rarer: real operational proof. From the Ericsson booth in Barcelona, we sit down with Ibrahim Eldeftar, who leads Cognitive Network Solutions product and portfolio...
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8:45
How Brevo Builds Customer Loyalty With Conversational CRM
CRM is about to feel less like a database and more like a conversation. We sit down with Brevo to unpack how a fast-growing customer engagement platform thinks about the next era of CRM, where large language models change the “entry point” for ...
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17:26
Agentic Voice AI For Business
The fastest way to understand agentic AI is to stop thinking about chatbots and start thinking about outcomes. From Enterprise Connect, we sit down with RingCentral’s John Finch to talk about agentic voice AI that can handle real customer work ...
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9:29
How Verified Caller Identity Gets Answered
Your phone rings. The screen shows an unknown number or “spam likely.” Do you pick up, or do you protect yourself and ignore it? That split-second decision has become the default for millions of people, and it’s crushing legitimate communicatio...
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8:10
Agentic AI For Customer Service
Agentic AI sounds like magic until you have to ship it inside a real enterprise contact center where every mistake becomes a compliance problem and every bad interaction hits customer trust. From Enterprise Connect, we sit down with Dialpad to ...
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11:06
How Samsung SDS Makes Mobile Devices Work For Hospitals;
A check-in tablet passes from one patient to the next, and a single leftover photo of an ID or an auto-filled keyboard suggestion becomes a PHI nightmare. From the Samsung booth at HIMSS, we sit down with Ray to unpack how Samsung SDS approache...
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7:41
What Does It Mean To Trust A Machine Anywhere
RSAC Season Is Here. Your Certificates Expired Last Month.RSAC is coming, and I'll be there — so expect more conversations like this one dropping in the weeks ahead.But here's the thing: the most important security story t...
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21:14
Global Talent Without The Guesswork
Talent gaps don’t feel strategic when they hit, they feel personal: missed deadlines, burned-out managers, and the slow bleed of “we can’t grow because we can’t hire.” From the floor at Enterprise Connect, we sit down with Brett and Sebastian f...
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10:32
Zoom’s Shift From Meetings To Work Products
Meetings create the most valuable raw material in a company: the ideas people say out loud. The problem is that those ideas usually evaporate into scattered notes, half-remembered decisions, and action items no one can trace. From the floor of ...
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10:17
CRM-Agnostic AI For Customer Calls
Missed calls cost more than you think, especially when leads come in after hours or demand spikes without warning. From the Enterprise Connect show floor, we sit down with https://www.girikon.com and their product and innovation leaders to unpa...
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12:15
Contextual Intelligence For Contact Centers
Your contact center already tells you what’s happening. The harder question is why and what you should do next. From the Enterprise Connect floor, we sit down with Ray Bohoac CEO of Spearfish.ai to unpack a practical approach to contextual inte...
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5:43
How AI Turns Contact Center Calls Into CX And Revenue Wins
A single customer call can reveal why people churn, what drives complaints, and where sales get stuck, but only if you can actually see the patterns. On the Enterprise Connect show floor, we sit down with John from MiaRec to unpack how AI-power...
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7:05
Cloud Native Without The Chaos
Cloud native doesn’t mean what it used to. What started as a self-service way to buy compute fast has turned into a full application platform transformation where Kubernetes, desired state, and automation decide how software scales, heals, and ...
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7:25
How To Prove Customer Experience With End-To-End Assurance
If your contact center only finds problems after customers complain, you are operating blind. We sit down with Klearcom at Enterprise Connect to unpack what “CX end-to-end assurance” really looks like when you have voice, IVR, chat, SMS, and no...
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11:02
How GTT Builds Networking And Security As A Service For The AI Era
AI is everywhere right now, but the hard part is turning dozens of pilots into durable systems that actually run a business. We sit down with Tom, SVP of Product Management at GTT, to unpack what changes when enterprises move from “testing AI” ...
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22:41
Graph Databases For Enterprise AI
Most AI teams are learning the hard way that dumping more text into a prompt does not guarantee better answers. We sit down with Philip Rathle Chief Technology Officer from Neo4j to talk about the missing ingredient: relationships. Whe...
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25:46
From Coverage Fix To Smart Buildings
What if one install could fix coverage and unlock an entire layer of building intelligence? We sit down with Michiel Lotter of Nextivity at Mobile World Congress to explore how modern enterprise DAS has evolved from “make the bars appear” to a ...
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9:19
Healing The Sick Care System
What if the fastest way to fix American healthcare is the simplest: put people back at the center. Sitting down with Gil Bashe—chair of Health and Purpose at Finn Partners, editor of Medical Life, and author of Healing the Sick Care System: Why...
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10:31
Telcos Take Charge On AI
The energy on the MWC floor said it all: AI for telecom has moved past “someday” and into “show me how fast.” We sit down with Broadcom’s Anupama Mahabhashyam to unpack what sovereignty really means for carriers, why local control and continuou...
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10:43
Storage Becomes The AI Bottleneck
AI feels fast until memory and storage slow everything down. We sit with Michael Wu to unpack a blunt truth: inference is where value happens, and storage now sits on the critical path. Instead of treating SSDs as cold capacity, Phison’s adapti...
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17:17
AI And Telcos: From Hype To Revenue
AI is loud at MWC, but we wanted signal, not noise. We sat down with Angus CEO from BeyondNow to unpack how telcos can turn hype into real revenue by building an “AI factory” for SMBs, digitizing the front office, and orchestrating partner ecos...
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7:54
Winning The Wi‑Fi Experience War
Ever wonder why your 4K stream freezes even though your plan boasts blazing speeds? We sat down at MWC with Metin from AirTies to unpack the real reason people switch broadband providers—and it’s not the price tag. Drawing on fresh survey data ...
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8:27
Global IoT, Anywhere You Need It
What happens when connectivity grows from a niche tool into the backbone of modern industry? We sit with Erik Brenneis CEO of Vodafone IoT, to explore how a team that started in the M2M era now supports 230 million connections across 180 countr...
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9:20
Inside Amdocs AOS: How Unified AI Reinvents Telecom
What if a telecom could think with one brain? We sit down at MWC with Gil Rosen CMO from Amdocs to unpack how the company is shifting from building point solutions to delivering AOS, an agentic operating system that orchestrates many AI agents ...
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12:09