The BedBuzz
Our mission is to create an entertaining and informative platform where we dive into the world of our Mattress Firm family, the mattress industry, and all things sleep.
We uncover the captivating stories of Mattress Firm employees and industry veterans and explore their journeys, experiences, and the valuable lessons they've learned while having fun and selling beds. In addition to the storytelling, we'll also share practical tips and tricks of the trade along with the importance of sleep wellness.
Our host, Harry Roberts, is one of the original founders of Mattress Firm, the largest sleep shop chain in the United States. Our Co-host, Jimmy Hill, has broad experience in mattress retail, mattress wholesale and building a mattress brand from the ground up. Together, Harry and Jimmy's contagious passion, enthusiasm, and sense of humor will have you waiting for their next episode.
The BedBuzz
Mastering Phone Magic: Tips & Tricks with Trisha Hyzer
This week, we bring you an exciting conversation with Trisha Hyzer, our very own phone specialist in Tulsa, who just celebrated 13 years with Mattress Firm!
In this show, Trisha dives deep into her best phone tips and tricks, from turning tough questions into opportunities to keeping the energy up every time the phone rings. You’ll also hear us chat about the power of Podium, our secret weapon for connecting with customers through text.
The phone is your best tool—answer with enthusiasm, make each interaction count, and let customers feel the energy that makes your store different!
Tune in now for a dose of inspiration, plenty of laughs, and actionable tips to take your phone game to the next level!
Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.
