The BedBuzz
Our mission is to create an entertaining and informative platform where we dive into the world of our Mattress Firm family, the mattress industry, and all things sleep.
We uncover the captivating stories of Mattress Firm employees and industry veterans and explore their journeys, experiences, and the valuable lessons they've learned while having fun and selling beds. In addition to the storytelling, we'll also share practical tips and tricks of the trade along with the importance of sleep wellness.
Our host, Harry Roberts, is one of the original founders of Mattress Firm, the largest sleep shop chain in the United States. Our Co-host, Jimmy Hill, has broad experience in mattress retail, mattress wholesale and building a mattress brand from the ground up. Together, Harry and Jimmy's contagious passion, enthusiasm, and sense of humor will have you waiting for their next episode.
The BedBuzz
Tool Time with Jimmy & Harry: Master Your Tools, Max Your Sales
This episode is packed with laughs, tools, and takeaways to kick your summer selling into high gear!
🎙️ Jimmy shares the wild story of his very first mattress sale 33 years ago —including a guest who literally worked for NASA. 👨🚀
🧰 We open up the sales toolbox and dive into all the tools that help us win with guests — from financing and demo units to phone skills and that mighty Firm Five pocket card.
📱 Texting with Podium, 🛠️ mastering the phone, 📄 using tear sheets and brochures, and most importantly — using YOU as the ultimate connection tool.
💡 “People don’t just want a mattress — they want confidence, clarity, and a guide.”
We even talk training tools like Notebook LM and... ChatGPT (👋)!
Let’s keep building, learning, and having fun while we do it. Let us know what you think of the show!
💪 You’ve got the tools. Time to master them.
Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.
