The BedBuzz
Our mission is to create an entertaining and informative platform where we dive into the world of our Mattress Firm family, the mattress industry, and all things sleep.
We uncover the captivating stories of Mattress Firm employees and industry veterans and explore their journeys, experiences, and the valuable lessons they've learned while having fun and selling beds. In addition to the storytelling, we'll also share practical tips and tricks of the trade along with the importance of sleep wellness.
Our host, Harry Roberts, is one of the original founders of Mattress Firm, the largest sleep shop chain in the United States. Our Co-host, Jimmy Hill, has broad experience in mattress retail, mattress wholesale and building a mattress brand from the ground up. Together, Harry and Jimmy's contagious passion, enthusiasm, and sense of humor will have you waiting for their next episode.
The BedBuzz
First Impressions that Sell: The Power of the Greeting
This week’s show is packed with golden nuggets to help you win with every guest who walks through the door.
✨ Highlights from this episode:
- A big shout-out to Jared Hardy in Minot, ND 👏 – honored with the Eagle Award from the Chamber of Commerce for outstanding customer service. Jared reminded us it’s never just about selling—it’s about listening, caring, and treating people the right way.
- A deep dive into the art of the greeting 👋 – why those first 10 seconds can make or break a sale.
- Practical techniques, creative ice-breakers, and first-question strategies to set the tone and build trust from the moment your guest arrives.
This one’s fast-paced, fun, and focused on helping you make more sale, more friends, and more referrals with better greetings and stronger connections.
Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.
