The BedBuzz
Our mission is to create an entertaining and informative platform where we dive into the world of our Mattress Firm family, the mattress industry, and all things sleep.
We uncover the captivating stories of Mattress Firm employees and industry veterans and explore their journeys, experiences, and the valuable lessons they've learned while having fun and selling beds. In addition to the storytelling, we'll also share practical tips and tricks of the trade along with the importance of sleep wellness.
Our host, Harry Roberts, is one of the original founders of Mattress Firm, the largest sleep shop chain in the United States. Our Co-host, Jimmy Hill, has broad experience in mattress retail, mattress wholesale and building a mattress brand from the ground up. Together, Harry and Jimmy's contagious passion, enthusiasm, and sense of humor will have you waiting for their next episode.
The BedBuzz
Mattress Firm’s Missy Friel on Learning Is a Journey and Practice Wins
We're proud to release our 60th show all-time and the final episode of 2025! 🥳
Our guest is Missy Friel, Director of Retail Learning, who’s been with Mattress Firm for 16+ years. Missy starting on the sales floor and now helping shape how thousands of Sleep Experts learn, grow, and win.
A few highlights you’ll love:
- Missy’s big belief: Learning is a journey, not a destination 🛤️
- The secret to retention: “Forgetting sows the seeds to its own solution” and repetition is the cure 🔁🧠
- Her #1 “never cut this” training ingredient: practice/role play (yes, even when it’s uncomfortable… make it fun!) 😅💪
- A look at how AI is amplifying training and speeding up skill-building 🤖⚡
Give it a listen and share it with a colleague or friend. It’s packed with real-world takeaways and plenty of laughs.
Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.
