The BedBuzz
Our mission is to create an entertaining and informative platform where we dive into the world of our Mattress Firm family, the mattress industry, and all things sleep.
We uncover the captivating stories of Mattress Firm employees and industry veterans and explore their journeys, experiences, and the valuable lessons they've learned while having fun and selling beds. In addition to the storytelling, we'll also share practical tips and tricks of the trade along with the importance of sleep wellness.
Our host, Harry Roberts, is one of the original founders of Mattress Firm, the largest sleep shop chain in the United States. Our Co-host, Jimmy Hill, has broad experience in mattress retail, mattress wholesale and building a mattress brand from the ground up. Together, Harry and Jimmy's contagious passion, enthusiasm, and sense of humor will have you waiting for their next episode.
The BedBuzz
Steve Hockett, Former Great Clips CEO, on Resilience, Metrics, and Leading Through Crisis
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Our guest is Steve Hockett, one of Harry’s closest lifelong friends and now literally family. Steve also brings a powerhouse business story. He spent 30 plus years with Great Clips, starting as a franchisee and eventually becoming CEO, including leading the brand through the chaos of COVID.
A few highlights you’ll hear in this episode:
• From franchisee to CEO and the perseverance it took to get there
• Leadership in a crisis and how Great Clips went from 4,500 salons to 17 open and fought back through communication, clarity, and action
• Metrics plus brand focus and how one simple framework helped diagnose performance and drive growth
• Career advice you can use right away, Steve’s “3 Ps” Patience, Performance, Presence
Give it a listen and grab a few Golden Nuggets you can use right away.
