The BedBuzz
Our mission is to create an entertaining and informative platform where we dive into the world of our Mattress Firm family, the mattress industry, and all things sleep.
We uncover the captivating stories of Mattress Firm employees and industry veterans and explore their journeys, experiences, and the valuable lessons they've learned while having fun and selling beds. In addition to the storytelling, we'll also share practical tips and tricks of the trade along with the importance of sleep wellness.
Our host, Harry Roberts, is one of the original founders of Mattress Firm, the largest sleep shop chain in the United States. Our Co-host, Jimmy Hill, has broad experience in mattress retail, mattress wholesale and building a mattress brand from the ground up. Together, Harry and Jimmy's contagious passion, enthusiasm, and sense of humor will have you waiting for their next episode.
The BedBuzz
Work Hard, Play Hard: Building a Dream Team Culture with Katy & Greg Law
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
We’re joined by Katy & Greg Law from Sweet Dreams Furniture & Mattress — two incredible entrepreneurs who’ve built a Dream Team culture that customers (and competitors) can feel the second they walk in the door.
A few highlights you’ll love:
- 💍🏁 Katy & Greg’s “triple-crazy” start: graduated, got married, moved, and opened Sweet Dreams in 2002
- 🎯 Culture that wins: how they built clear vision + values, and make sure every teammate knows them, lives them, and leads with them
- 🎨 A killer line from their book-of-the-month (Unreasonable Hospitality): “Customer service is black & white… hospitality is in full color”
- 🤝 The real differentiator: they’re not in it for transactions — they’re building customers for life
- 🎉 Most memorable sale stories:
- Katy’s legendary pink Easter Bunny roadside “Easter Sale” stunt (yes… really 😄)
- Greg’s “small favor, lifetime relationship” story that turned into years of referrals and friendship — all from helping a guy find a tiny bed-frame part
Sweet Dreams doesn’t just talk about culture… they live it!
