But, Actually we aren’t able - or meant - to serve everyone

On today’s episode, Emma and Hannah explore the complexities of therapeutic relationships, discussing the importance of recognizing barriers, finding the right fit, and understanding client readiness for change. They emphasize the need for practitioners to reflect on their own energy and engagement levels, and how noticing where high energy is happening so we can recognize where we thrive in business. The conversation also touches on the evolution of therapeutic relationships over time and the significance of being open to change in practice.

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This episode is sponsored by Jane, a complete practice management software that offers helpful features like online booking, scheduling, medical charting, integrated insurance billing, and PCI-compliant online and terminal payments.

You can learn more at jane.app. To book a demo, head to jane.app/book_a_demo.

Don't forget to use the code PRESSPLAY for a one-month grace period on your account!

Connect with us!

Follow the Podcast on IG @butactuallypodcast

Follow Emma on IG @pressplayphysio

Follow Hannah on IG @hannahjacktherapy

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Check out Emma's website emmajack.com

Check out Hannah's website hannahjack.ca

Send us your episode feedback and ideas! We'd love to hear from you on IG @butactuallypodcast or via email at butactuallypod@gmail.com

Show Notes

2:16 - Welcome BACK to another episode of the But, Actually podcast!

3:25 - Hannah and Emma wonder out loud why Facetime is becoming standard communication

6:00 - Hannah introduces what we are talking about today!

7:24 - Emma brings up how she felt misled in her education (re: the idea that that following training, they SHOULD be able to treat ANYONE)

8:54 - On navigating the soft NOs (things we know our personality or tendencies don’t accomodate in a working relationship)

11:30 - Hannah and Emma discuss the benefits of a discovery process where providers are matched with clients based on needs and personality…not just schedule

14:42 - Emma and Hannah share what it feels like to work with clients with similar vibes - and offer some advice on how to get there (pssst - it’s a lot of checking in with yourself)

21:40 - Hannah and Emma emphasize how important it is to niche/get specific with what they want and need in a work environment

22:30 - Hannah shares something that has been discussed a lot at work: readiness

25:20 - Emma reflects on the fact that it’s simple to continue on with work as usual, even if the client/practitioner isn’t a great fit

26:27 - “At the end of the day, our job is just to make sure [clients] get the care they need. WE do not need to be the ones providing that care.” - Emma 

27:02 - Hannah and Emma talk about the fact that sometimes the best role you can play for someone is the role of stepping aside so they can get the care they want and need

28:27 - On bringing new energy and connecting with different personalities as we grow and age

30:30 - We bring the episode to a close