The Global Xperience
Welcome to The Global Xperience.
We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers.
Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience.
Stay tuned, and hit that subscribe button to stay up to date with critical information to enhance your business from the inside out.
Podcasting since 2024 • 14 episodes
The Global Xperience
Latest Episodes
Play
Adoption Beats Innovation Every Time | Jeff Janzen | Laivly
Summary:In this episode, we sit down with Jeff Janzen, VP of Strategic Growth & Partnerships at Laivly, to get past the keynote glitter and into the messy reality of AI in the contact center. Jeff traces Laivly’s evolution from an i...
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Season 2
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Episode 4
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36:53
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Supercharging AI through Knowledge Management | Evan Siegel
Episode Summary: In this episode, we interview Evan Siegel, who transitioned from a 16-year career in retail banking to eGain, where he leverages AI, machine learning, and knowledge management to enhance customer experiences. Dis...
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Season 2
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Episode 3
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39:13
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AI Isn't What It's Hyped To Be | Jon Arnold
Episode Summary:In this episode, we chat with Jon Arnold, founder of an independent tech analyst company and an expert in communications technologies, about the future of AI and its strategic impacts on the industry. Jon discusses...
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Season 2
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Episode 2
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36:36
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Revolutionizing Customer Experience with AI | Declan Ivory
Episode Summary:In this episode we sit down with Declan Ivory, VP of Customer Support at Intercom, and with extensive experience in leading customer support operations, Declan shares his expertise on integrating AI into customer s...
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Season 2
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Episode 1
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37:11
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How To Create Experience Makers | Dan Gingiss
Episode Summary:In this episode, we chat with Dan Gingiss, a customer experience expert and keynote speaker, about the pivotal role of social media in customer service. Dan shares his journey from corporate America to becoming a thou...
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Season 1
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Episode 10
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38:00