The Global Xperience
Welcome to The Global Xperience.
We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers.
Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience.
Stay tuned, and hit that subscribe button to stay up to date with critical information to enhance your business from the inside out.
Episodes
13 episodes
Supercharging AI through Knowledge Management | Evan Siegel
Episode Summary: In this episode, we interview Evan Siegel, who transitioned from a 16-year career in retail banking to eGain, where he leverages AI, machine learning, and knowledge management to enhance customer experiences. Dis...
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Season 2
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Episode 3
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39:13
AI Isn't What It's Hyped To Be | Jon Arnold
Episode Summary:In this episode, we chat with Jon Arnold, founder of an independent tech analyst company and an expert in communications technologies, about the future of AI and its strategic impacts on the industry. Jon discusses...
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Season 2
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Episode 2
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36:36
Revolutionizing Customer Experience with AI | Declan Ivory
Episode Summary:In this episode we sit down with Declan Ivory, VP of Customer Support at Intercom, and with extensive experience in leading customer support operations, Declan shares his expertise on integrating AI into customer s...
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Season 2
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Episode 1
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37:11
How To Create Experience Makers | Dan Gingiss
Episode Summary:In this episode, we chat with Dan Gingiss, a customer experience expert and keynote speaker, about the pivotal role of social media in customer service. Dan shares his journey from corporate America to becoming a thou...
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Season 1
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Episode 10
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38:00
Enhancing Customer Experience through Simplicity | David Avrin
Episode Summary: Join us as we dive into the critical aspects of customer experience with David Avrin, a leading expert, speaker, and author of "Why Customers Leave (And How to Win Them Back)." David shares his journey from obse...
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Season 1
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Episode 9
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41:45
Buyer's Remorse and the Impact on Customer Satisfaction | Joey Coleman
Episode Summary: Join us as we delve into the fascinating world of customer experience with renowned expert Joey Coleman. From unraveling the mysteries behind buyer's remorse to exploring the nuances of global customer service, t...
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Season 1
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Episode 8
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38:04
Importance of Leadership in Fostering Customer Centricity | Olga Potaptseva
Episode Summary: Join us in a thought-provoking conversation with Olga Potaptseva, a leading CX advisor, speaker, and founder of CX Panda, the first CX knowledge base. In this episode, we delve into the essence of customer centricity, it...
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Season 1
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Episode 7
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32:11
Reducing Attrition Through Digital Empathy | Jonathan Hawkins
Episode Summary: In this episode, we delve into the innovative world of behavioral analytics with Jonathan Hawkins, founder, and CEO of Anthrolytics. Join us as Jonathan discusses the impact of digital empathy in the customer experie...
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Season 1
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Episode 6
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34:57
Why South Africans Do It Better | Dennis Wakabayashi
Episode Summary: In this episode, we welcome Dennis Wakabayashi, a renowned customer experience journalist, MC, keynote speaker, consultant, and podcast host. Join us as we dive into an insightful conversation about the world of cust...
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Season 1
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Episode 5
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26:35
Challenges In Delivering Effective CX | Stacy Sherman
Episode Summary: Join us in this episode as we welcome Stacy Sherman, a leader in customer experience (CX). Stacy, founder of Doing CX Right, shares her insights and experiences in enhancing CX through various roles including profess...
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Season 1
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Episode 4
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31:49
Keep Your Employees Happy | Annette Franz
Episode Summary: In this episode, we welcome Annette Franz, an award-winning coach, keynote speaker, author, and founder of CX Journey. With over 30 years in the industry, Annette shares her expertise in creating impactful customer a...
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Season 1
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Episode 3
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39:55
Revolutionizing Customer Experience | Adrian Swinscoe
Episode Summary: In this episode, we dive deep into the world of customer experience with Adrian Swinscoe, a renowned customer experience advisor, author, speaker, and workshop leader. Join us as Adrian shares insights from his ...
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Season 1
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Episode 2
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41:55
Uncovering the Magic within CX | Shep Hyken
Episode Summary: In this enlightening episode we sit down with the renowned Shep Hyken, a leading voice in customer experience, New York Times bestselling author, and keynote speaker. Shep shares insights beyond his CX expertise...
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Season 1
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Episode 1
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39:10
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